The CX Cloud, Core Services for Salesforce Service Cloud package contains all the components that are required to install the CX Cloud, Voice for Salesforce Service Cloud package.

  1. Download the managed package from Salesforce AppExchange, either for a production or testing environment.
  2. In the first step of installation, select the Install for All Users or Install for Specific Profiles option.
  3. Follow the on-screen instructions for installation.

Verify the installed package

Check and verify the package installation in Salesforce:

  1. On the Setup Home page, search for Installed Packages in the Quick Find box and select Installed Packages.
  2. Confirm that the CX Cloud, Core Services for Salesforce Service Cloud package is installed.