Quality evaluator dashboard


Prerequisites
  • Quality > EvaluationEdit Score (included in the default Quality Evaluator role)

The quality evaluator dashboard helps you:

  • View assigned and completed evaluations.
  • Review recordings of interactions.
  • Score interactions using evaluation forms.

 

To view the quality evaluator dashboard:

  1. Click Performance Overview.
  2. Click Quality Evaluator.

QM-QualityEvaluatorDashboard_persona

Note: To see fewer results, enter an agent name in the filter box.