Evaluation forms page - Genesys Cloud Resource Center

Quality administrators manage the evaluation forms used to score recordings and agent performance. The Evaluation Forms page is a dashboard for form management activities, which lists form names, and the date and time that each form was last modified. This information represents the forms version ID.

To open this page, click Admin. Under Quality, click Evaluation Forms.

Evaluation Forms page.

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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