Any of the following permissions:

  • Quality > Evaluation Form > Add
  • Quality > Evaluation Form > Edit
  • Quality > Evaluation Form > Delete

Quality administrators manage the evaluation forms used to score recordings and agent performance. The Evaluation Forms page is a dashboard for form management activities, which lists form names, and the date and time that each form was last modified. This information represents the forms version ID. 

To open this page, click Admin. Under Quality, click Evaluation Forms.

Evaluation Forms page.