View assigned evaluations
- Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2, or Genesys Cloud CX 3 license
The following permissions:
- Quality administrator permissions
You can view assigned evaluations in your inbox or in the quality evaluator dashboard.
View assigned evaluations on the quality evaluator dashboard
- Click Performance > Overview.
- Click Quality Evaluator.
View assigned evaluations from the inbox
- Click the Inbox icon.
- Click the Evaluations icon.
- Click the title of the evaluation you want to view. Evaluations that are ready for you to score have the title Score Evaluation and an icon with a star and representation the type of interaction related to the evaluation.
The evaluation opens on the interaction's detail page. From there, you can complete the evaluation.