About apps

Genesys Cloud is available as a web app, a mobile app, and a desktop app. Check Genesys Cloud system requirements for the supported web app, a mobile app, and a desktop app versions.

Web app

Access your Genesys Cloud account from almost any computer with the web app. Use a web browser, like Chrome or Firefox, to log on to Genesys Cloud without downloading an app.

Web app
Change web app preferences
Check your OS and browser version

Mobile apps

Use the mobile apps to stay connected when you are away from your office. Genesys offer apps for iPhone and Android phones.

Mobile apps for iOS and Android
Collaborate for Android FAQ
Collaborate for iOS FAQ
Communicate for Android FAQ
Communicate for iOS FAQ
Mobile apps for workforce management schedules
Genesys Tempo™ for Android FAQ
Genesys Tempo™ for iOS FAQ

Desktop app

Keep Genesys Cloud separate from your browser and other work with the desktop app. The desktop app allows you to open Genesys Cloud automatically at startup and run it in the background. Download the desktop app for Windows or Mac.

Desktop app overview
Deploy the desktop app (admin)
Change Windows desktop app settings
Change Mac desktop app settings
Desktop app keyboard shortcuts
Windows desktop app release notes
Mac desktop app release notes
Troubleshoot the desktop app