Do not call lists view


Use this view to manage do-not-call (DNC) list entries. A DNC list is a data source of telephone numbers that a campaign should not dial. When a campaign selects records from its contact list, numbers which match entries in any DNC source assigned to that campaign are excluded from dialing. A campaign may have multiple DNC entries assigned to it. A DNC entry may be assigned to multiple campaigns.

Just-in-time DNC scrubbing helps an organization stay compliant with legislative requirements. Before placing calls, telephone numbers are compared with the latest data in DNC sources, to ensure that restricted numbers are blocked. A DNC entry has no effect on dialing unless it is assigned to a campaign.

Note: Outbound dialing does not apply rules, callable times, or DNC scrubbing to scheduled callback telephone numbers.

Three types of DNC entries are supported:

  • Internal—administers can create an internal DNC list by uploading a file of telephone numbers. These numbers are commonly acquired from state and federal agencies, purchased from third-party providers, or created from in-house corporate records.
  • Gryphon—integrates Outbound Dialing with just-in-time DNC scrubbing provided by Gryphon Network Corporation’s web service. To use this feature, a subscription with the provider is required. To set up an account with Gryphon Networks Corparation, browse to http://www.gryphonnetworks.com/contact. As a prerequisite, you must obtain a license key from Gryphon Networks Corporation. Your key uniquely identifies you as a client, and authorizes your right to use their service.
  • DNC.com—integrates Outbound Dialing with just-in-time DNC scrubbing provided by Contact Center Compliance Corporation’s web service. To use this feature, a subscription with the provider is required. To set up an account with Contact Center Compliance Corporation, browse to http://dnc.com/content/contact-us. As a prerequisite, you must obtain a Login Id from Contact Center Compliance (dnc.com). Your Id uniquely identifies you as a client, and authorizes your right to use their service.

Columns in the DNC Lists view

Column Description
Check Boxes By checking boxes in the first column, administrators select items for processing by an action such as edit or delete.
Record Count
  • If records are uploading to an interal list, an upload progress indicator displays, refreshed in increments of 1000 records.

  • If the list is invalid, a red exclamation point appears.

  • If the internal list is valid and no records are uploading, the count of records in each list displays.

  • If the list uses a web service instead of an internal file, “N/A” is displayed instead of a record count.

Name

The name of the list is a hyperlink. When clicked, it opens properties of the list.

To filter selections in the list:

  1. Type all or part of a name in the Filter box.

    Figure shows how to filter the contents of this list.

  2. Click Apply. The system updates the list with matching items.

Type

Indicates the type of DNC source.

  • Internal—file of DNC records uploaded by an administrator.
  • Gryphon—scrubbing provided by Gryphon Networks web service.
  • DNC.com—scrubbing provided by Contact Center Compliance Corporation web service.
Division

This column lists the division each list is assigned to. If a DNC list is not assigned to a custom division, it belongs to the Home division by default. See About Access Control and Divisions overview.

To sort this view, click the Name column. The caret in the Name heading indicates whether the column sorts in ascending or descending order. In addition, you can filter the list to display a subset of records.

  • To filter by Name, type all or part of a name in the search box.
  • To filter by Type, type all or part of Internal, DNC.com, or Gryphon in the filter box.
  • To filter by Division, type all or part of division name in the Division box.

Procedures