Manage organization settings

The Settings tab on the Organization Settings page lets you change settings that affect the entire organization.

  1. Click Admin.
  2. Under Account Settings, click Organization Settings.
  3. Click Settings.
  4. Turn off location detection
  5. Change the default language
  6. Change the default country code
  7. Add a destination for issue submissions
  8. Configure invite links
  9. Turn on free seating
  10. Turn off voicemail PIN
  11. Choose a default TTS engine
  12. Strip skills from voice interactions on blind transfers by agents
  13. Reset an agent’s routing score after presence changes
  14. Turn off file uploading in chats
  15. Set the maximum interaction data retention time
  16. View your security and compliance settings
  17. Enable voicemail notifications
  18. Allow PII in voicemail email notifications
  19. Enable voicemail transcription
  20. Set the retention days for chat messages
  21. Add IP Addresses
  22. View your security and compliance settings
  23. Set an automatic inactivity timeout
  24. Restore previous presence for agents who disconnect and then reconnect to Genesys Cloud
  25. Enable communication level after call work