The Settings tab on the Organization Settings page lets you change settings that affect the entire organization.

  1. Click Admin.
  2. Under Account Settings, click Organization Settings.
  3. Click Settings.
  4. Turn off location detection
  5. Change the default language
  6. Change the default country code
  7. Add a destination for issue submissions
  8. Configure invite links
  9. Turn on free seating
  10. Turn off voicemail PIN
  11. Set the maximum voicemail length
  12. Choose a default TTS engine
  13. Strip skills from voice interactions on blind transfers by agents
  14. Reset an agent’s routing score after presence changes
  15. Turn off file uploading in chats
  16. Set the maximum interaction data retention time
  17. View your security and compliance settings
  18. Enable automatic redaction of sensitive information
  19. Enable voicemail notifications
  20. Allow PII in voicemail email notifications
  21. Enable voicemail transcription
  22. Set the retention days for chat messages
  23. Add IP Addresses
  24. Set an automatic inactivity timeout
  25. Enable division-aware role management
  26. Automatically backfill roles with new permissions
  27. Restore previous presence for agents who disconnect and then reconnect to Genesys Cloud
  28. Enable communication level after call work
  29. Route email to multiple destinations