Interaction window in embedded clients - Genesys Cloud Resource Center

Note: This article applies to Genesys Cloud Embeddable Framework, Genesys Cloud for Chrome, Genesys Cloud for Firefox, Genesys Cloud for Microsoft Teams, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk.

You can configure the interaction window to appear along with your embedded client. Configuring the interaction window in the integrations varies depending on the third-party systems or the browser extensions. You can use the interaction window for the following interaction-related features:

The interaction windows uses the same display information that is set for the client window. Refer to the following information for customizing the interaction attributes of embedded clients:

For Salesforce and Zendesk, see Customize interaction details.
For embeddable framework, see Interaction attributes.

The following illustration is an example of the interaction window configured in the embedded client:

This image is a screenshot of the embedded interaction window in embedded clients.

For more information about the integrations, see About the Genesys Cloud browser extensions, About Genesys Cloud Embeddable Framework, About Genesys Cloud for Salesforce, and About Genesys Cloud for Zendesk.