Genesys encourages existing co-browse for web chat customers to begin using co-browse for web messaging.

Co-browse allows your agents to see and interact with a customer’s view of your website. Genesys Cloud supports co-browse for web messaging and web chat.

Co-browse for web messaging

With co-browse for web messaging, administrators configure Messenger to enable website visitors to share screens from your website with your agents. Learn how to set up and use co-browse for web messaging.

Co-browse for web chat

With co-browse for web chat, administrators use a deployment key with the co-browse API to enable website visitors to share screens from your website with your agents. Learn how to set up and use co-browse for web chat.