About co-browse
Genesys encourages existing co-browse for web chat customers to begin using co-browse for web messaging.
Co-browse allows your agents to see and interact with a customer’s view of your website. Genesys Cloud supports co-browse for web messaging and web chat.
Co-browse for web messaging
With co-browse for web messaging, administrators configure Messenger to enable website visitors to share screens from your website with your agents. Learn how to set up and use co-browse for web messaging.
Co-browse for web chat
With co-browse for web chat, administrators use a deployment key with the co-browse API to enable website visitors to share screens from your website with your agents. Learn how to set up and use co-browse for web chat.
- About co-browse for web chat
- Co-browse for web chat overview
- Co-browse for web chat requirements
- Set up co-browse for web chat
- Add a co-browse for web chat deployment
- Work with co-browse for web chat sessions
- Use co-browse with an interaction (for embedded clients)
- Co-browse for web chat sharer experience
- Screen share and co-browse for web chat overview
- Co-browse for web chat vs screen share feature matrix