Understand Genesys Cloud EX

Genesys Cloud EX (employee experience) enables organizations to transform their approach to employee engagement and to deliver higher levels of efficiency and effectiveness. Genesys Cloud EX provides a complete set of tools to manage the employee development journey in any organization or discipline. You can use the Genesys Cloud EX platform for key workforce engagement capabilities and also use an external platform for voice interaction handling. The platform includes capabilities for onboarding, learning and training, workforce management, performance management, gamification, and coaching. For more information, see About Genesys Cloud EX and About your Genesys Cloud EX subscription

Key features

Platform capabilities