About Genesys Cloud EX
Genesys Cloud EX (employee experience) enables organizations to transform their approach to employee engagement and to deliver higher levels of efficiency and effectiveness. Genesys Cloud EX provides a complete set of tools to manage the employee development journey in any organization or discipline. The platform includes capabilities for onboarding, learning and training, workforce management, performance management, gamification, coaching, interaction recording, quality management, web surveys, and speech and text analytics.
Genesys Cloud EX is a separate base license from Genesys Cloud or Genesys Cloud Digital. The Genesys Cloud EX license is a Genesys Cloud package that is similar to Genesys Cloud, but includes no voice, email or digital interaction handling capabilities. This license allows users to leverage all Workforce Engagement Management capabilities from Genesys Cloud on voice interactions that are handled on a third party contact center platform. For more information about how to build a Genesys Cloud EX integration application, see Genesys Cloud EX Integration Guide.
Understand Genesys Cloud EX
Learn about Genesys Cloud EX, including features and pricing.
Get started with Genesys Cloud EX
Learn about the agent workspace, messaging options and tools for live agents.
Use Genesys Cloud EX
Read about how to use key features in Genesys Cloud EX and how they can replace and enhance your organization’s workforce engagement capabilities.
