Delete a contact

Prerequisites
  • Externalcontacts > Contact > Delete permission

Note for Salesforce users: When you delete an organization, contact, relationship, or note from SalesForce, it may take up to 4 hours for it to be deleted from Genesys Cloud.

  1. Click Directory > External Contacts.
    1. Click Menu > Contacts > External Contacts and Organizations.
    2. If necessary, search for the contact.
    3. Click the contact.
    4. Click Edit Contact.
    5. Click Delete.
    6. Click OK to confirm.