Edit contact information
- Externalcontacts > Contact > Edit permission (included in the Employee role)
Note: You can edit information for contacts that you created in External Contacts. You cannot edit information for contacts that you imported from Salesforce.
- Click Directory > External Contacts.
- If necessary, search for the contact.
Click the row that contains the contact.
- Click Edit Contact.
- Update the information.
Note: Use the full phone number. Genesys Cloud does not support extension-only numbers.
- Click Save.
- Optionally manage notes.