Edit a contact
- Externalcontacts > Contact > Edit permission (included in the Employee role)
Note: You can edit information for contacts that you created in External Contacts. You cannot edit information for contacts that you imported from Salesforce.
- Click Directory > External Contacts.
- If necessary, search for the contact.
Click the row that contains the contact.
- Click Edit Contact.
- Update the information.
Genesys recommends that you enter the full E.164 number. You can add non-E.164 numbers to any field, but they are not searchable. Genesys Cloud does not support extension-only numbers.
Genesys Cloud’s default country code is +1 for the United States; however, your admin can change that setting.
- Click Save.
- Optionally manage notes.