Edit a contact in the Interactions panel
After you have verified a contact, update or add information about a contact, such as phone numbers, addresses, and other information. You can also edit a contact in the contact’s External Contacts profile.
Note: You can edit information for contacts created in Genesys Cloud. You cannot edit information for contacts imported from Salesforce.
- Verify the contact’s profile for the interaction.
- Click Edit contact.
- Enter contact information into the text boxes.
- To clear any information you added, click Cancel.
Note: Canceling does not unverify a profile.
- To save your changes, click Update.
Note: Newly created or updated contacts may take several minutes to appear in the agent view for inbound interactions.