Edit a contact in the Interactions panel

After you have verified a contact, update or add information about a contact, such as phone numbers, addresses, and other information. You can also edit a contact in the contact’s External Contacts profile

Note: You can edit information for contacts created in Genesys Cloud. You cannot edit information for contacts imported from Salesforce.
  1. Verify the contact’s profile for the interaction. 
  2. Click Edit contact
  3. Enter contact information into the text boxes. 
  4. To clear any information you added, click Cancel.
    Note: Canceling does not unverify a profile.
  5. To save your changes, click Update
Note: Newly created or updated contacts may take several minutes to appear in the agent view for inbound interactions.