About chat


PureCloud chat

Instantly share your ideas with people without sending an email. Persistent chat history allows you to start a conversation and continue it anywhere any time. Use the chat roster to see all of your current chats and to check to see if people are available, away, or busy. 


Start a chat

Start a chat anywhere you see the chat icon including profile pages and search results. Start a video chat without opening a new window.


Send chat messages and more

Send an instant message to anyone in your organization. Give your messages character with emojis and text formatting. Share files, images, and Internet media in the chat window.

Note: Chat messages cannot be manually deleted.

Chat with a group

Monitor and participate in a group chat. To create your own chat group, start a chat with multiple people or add participants.


Do more with chat

Customize chat notifications for individual chats or for all chats and change the layout of the chat roster. Quickly call the person you are chatting with in a one-to-one chat using the Calls icon. Search through all of a chat room’s past messages to find the message you are looking for. Use the Activity Stream to see and navigate to recent chats. Your administrator can set up webhooks for other systems, such as Jenkins, Jira, and Github, to automatically post events to chat rooms.