Enter numbers during a call

During a phone call, you can use the dialpad to enter numbers that automated call systems can recognize. You can enter numbers such as account numbers and menu selections.

  1. To open the dialpad during a call, click Dialpad either from the Calls panel tabs or from the call controls. Open the dialpad during a call
  2. Click the numbers or symbols you want to enter. 
Note: You cannot use the dialpad during a call to add a participant to a call. To add a participant to the call, see Add a participant to a call