Access your voicemail

Prerequisites

The following permissions:

  • To receive voicemails: Voicemail > Voicemail > Receive
  • To add a voicemail greeting: Greetings > Greeting > Add
  • To delete a voicemail greeting: Greetings > Greeting > Delete 
  • To edit a voicemail greeting: Greetings > Greeting > Edit
  • To view External Contact names in inbox: ExternalContacts > Contact > View
Note: To use your selected phone to access your voicemail, use the Genesys Cloud dialpad or your phone’s touchpad to dial *86. If one is available, you can also press your phone’s voicemail button. For more information, see About the telephone user interface.
  1. Click Inbox .
  2. Click Voicemails . When applicable, Genesys Cloud displays the following information for voicemails:
    • Phone number
    • Genesys Cloud user name
    • External contact
Note: By default, your Genesys Cloud voicemail uses automated messages. For more information about how to customize your voicemail experience, see About voicemail.