Voice transcription – What is dictionary management ?
Dictionary management provides a means of improving recognition for business or domain-specific terms. Specific brands, words, or acronyms are transcribed based on the organization’s specifics. This feature allows customers to add terms to the dictionary, enhancing the transcription service’s likelihood of recognition. For more information, see Understand dictionary management.
One way of identifying similar-sounding terms involves observing recognition errors in the transcript. For example, if you consistently notice that “IRS” is transcribed as “eye are es,” you can now add the term “IRS” and include a similar-sounding entry with “eye are es.” See the following table for more examples.
| Term | Example phrases | Sounds like |
|---|---|---|
| Neurological |
He has a neurological condition |
Neuro logical Euro logical |
| Healthcare | Qualified healthcare provider |
Health care |
| Priming | Priming the pump Priming the charge Priming the brain |
Prime ing |
| IRS | An IRS audit Following IRS direction Reviewed by the IRS Requested by the IRS |
Eye are ess |
| Acme | My favorite brand is Acme Acme brand pancakes Strong loyalty from acme I like acme |
Acne |
| Louis Vuitton | My favorite brand is Louis Vuitton I like Louis Vuitton hand bags I’d like to order a Louis Vuitton suitcase |
Lui vito |
- Dictionary management is not case sensitive. It will not modify the capitalization of terms in the transcript.
- In languages that typically lack spaces, such as Japanese, it is important to include spaces in terms to enhance performance.
Dictionary Management does not interfere with Topic Spotting, so users wanting to spot topics in interactions should continue to use the service. The service currently supports native voice transcription dialects. For more information, see Genesys Cloud supported languages.
