About voice transcription
Voice transcription transcribes contact center voice interactions (that is, audio) into text that is stored as speaker separated conversational language. Voice transcripts generated by the system are shown in the Transcript tab as part of the interaction detail.
Voice transcription Fair use policy
Learn Voice transcription fair use policy.
Understand voice transcripts
Learn about voice transcripts.
Configure voice transcription
Administrators perform these tasks to configure Genesys Cloud for voice transcription.
Dictionary management
Enhance your transcription experience by adding organization-specific terms directly into the dictionary.
Work with a voice transcript
Call center managers and agents can view and search voice transcripts when they select and open an audio interaction.
Voice transcription FAQ’s
Call center managers and agents can view and search voice transcripts when they select and open an audio interaction.
- Licensing and costs – Are there any additional costs when voice transcription is enabled?
- Licensing and costs – Can voice transcription usage be monitored?
- Voice transcription – Are interaction transcripts encrypted when stored in the cloud?
- Voice transcription – Best practices when setting up voice transcription
- Voice transcription – Can I download a voice transcript?
- Voice transcription – How does Extended Voice Transcription Services – Azure provide customer data security?
- Voice transcription – How much does Extended Voice Transcription Services or Native Voice Transcription cost?
- Voice transcription – Is voice transcription supported using third parties such as Amazon, Google, or Microsoft?
- Voice transcription – What is the accuracy of voice transcription and how do I increase it by including brand names, acronyms or internal terminology?
- Voice transcription – What is the difference between Genesys Cloud Voice Transcription and Extended Voice Transcription Services?
- Voice transcription – What is the expected latency and level of accuracy for voice transcription?
- Voice transcription – What makes Genesys voice transcription unique and better than third parties?
- Voice transcription – When I play back a recording the transcript time and the audio are not synchronized. What should I do?
- Voice transcription – Why are there so many ellipses (…) in my voice transcriptions instead of words?
