When you install the Nuance Recognizer ASR integration in Genesys Cloud, you can use a traditional, grammar-based ASR. Then, you can use the ASR in Genesys Dialog Engine Bot Flows.

Understand Nuance Recognizer ASR

Work with bot flows

Review Genesys Dialog Engine Bot Flows key features and concepts. Understand how important aspects of bot building help you during your organization’s flow design and learn how bots and flows work together.

Build a bot flow in Architect

Work with grammars

Additional resources

Access more resources to help design and build bots and bot flows in Architect.