Bring your own technology services model–per turn/minute rates (current model)
Genesys Cloud by Genesys is an extensible customer experience platform, offering an array of third-party applications to expand capabilities through a Bring Your Own Technology services model.
The Genesys Cloud AppFoundry allows customers to find and install third-party applications that offer increased functionality and entirely new capabilities that integrate into Genesys Cloud.
Examples include third-party applications to expand Genesys Cloud’s IVR and self-service capabilities including interactive voice bots, automatic speech recognition (ASR), and text-to-speech (TTS).
As customers use third-party technology solutions inside Genesys Cloud, they may incur charges from the third-party vendor. Customers acquire billing for these services directly, and Genesys Bring Your Own (BYO) utility charges appear on the customer’s monthly Genesys Cloud invoice.
- Genesys charges conversations on the voice channel per each minute, in 15-second increments.
- Genesys charges conversations on digital (chat and messaging channels) per turn, or request response pairs, in a conversation.
For digital flows, the following example describes a conversation that consists of three dialog turns:
Turn | Request/Response pair |
---|---|
Dialog turn 1 |
|
Dialog turn 2 |
|
Dialog turn 3 |
|
Genesys Cloud Bring Your Own Technology pricing
Rate | Vendor + Product name | Price per turn for digital and per minute (in 15-second increments rounded up) for voice | ||||||||
---|---|---|---|---|---|---|---|---|---|---|
USD | CAD | AUD | NZD | GBP | EUR | BRL | JPY | ZAR | ||
BYOT Rate A |
|
0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 |
BYOT Rate B |
|
0.0006 | 0.00066 | 0.00078 | 0.0008 | 0.00042 | 0.00048 | 0.0018 | 0.07 | 0.0085 |
BYOT Rate C |
|
0.02 | 0.022 | 0.026 | 0.028 | 0.014 | 0.016 | 0.06 |
2.4 |
0.28 |
BYOT Rate D |
|
0.0003 | 0.00033 | 0.00039 | 0.00042 | 0.00021 | 0.00024 | 0.0009 | 0.036 | 0.00426 |
BYOT |
|
0.0100 | 0.011 | 0.013 | 0.014 | 0.007 | 0.008 | 0.030 | 1.20 | 0.142 |
Customers can download and view their billing and usage summary in Genesys Cloud for these charges and download a detailed usage report. For more information, see About your subscription.
Date | Revision |
---|---|
January 6, 2023 |
Added Google Cloud speech to text to Rate E. |
August 15, 2022 |
Added Rate E for Microsoft Azure Cognitive Services Speech to Text. |
May 12, 2022 |
Added Nuance Mix Message and Nuance Mix Voice, changes Amazon Polly to Amazon Polly TTS, changes Amazon Lex V2 to Amazon Lex V2 Voice. |
August 20, 2021 |
Moved rates for customer contracts under the prior rate structure to Bring your own technology services model (per invocation rates). |
July 7, 2021 |
BYOT Rate D added, including the Genesys Bot Connector for messaging product. |
June 16, 2021 |
Updated rates and invocation pricing for BYOT Rate B and BYOT Rate C. |
September 3, 2020 |
Speech Morphing TTS product added to BYOT Rate A. Google Dialogflow Message product added to BYOT Rate B. |
February 19, 2020 |
Google Dialogflow Chat product added to BYOT Rate B. |
January 22, 2020 |
Google Dialogflow Voice product added to BYOT Rate C. |
August 13, 2019 |
Updated rates and invocation pricing for BYOT voice and chatbots. |
July 9, 2019 |
BYOT for voice and chatbots and third-party TTS solutions content revised. BYOT Rate A, B, C table published. Amazon Lex – Voice price unchanged. |
May 2, 2019 |
Voice bot and third-party TTS content removed for revision. |