Configure and activate Nuance Recognizer as a Service for use with Architect
- Genesys Cloud CX 1, Genesys Cloud CX 2, or Genesys Cloud CX 3 license.
- A valid Genesys Dialog Engine Bot Flow subscription. For more information, contact Genesys Cloud Sales.
- Nuance OAuth Client ID and Client secret credentials. For more information, see the Nuance Mix documentation or contact your Nuance representative directly.
To access the Nuance Recognizer as a Service (NRaaS) in Genesys Cloud, you must first add and configure the Nuance Recognizer as a Service integration, and then add your credentials.
To configure the Nuance Recognizer as a Service integration, perform the following steps:
- Open the Nuance Recognizer as a Service integration:
- If you have not previously installed the integration into your Genesys Cloud organization, install it now.
- If you have installed the integration, open the Genesys Cloud Admin menu and under Integrations, click Integrations. Then, search for and open the Nuance Recognizer as a Service integration.
- On the Nuance Recognizer as a Service integration page, click the Configuration tab.
- Under Properties, locate the Recognizer Endpoint URL section.
- In the Value field, enter the regional endpoint that you want to use for Nuance Recognizer as a Service.
- Click the Credentials tab.
- Click Configure. The Configure Credentials dialog box opens.
- Copy the “client_id” value from your OAuth configuration into the Nuance Client ID field.
- Copy the “client_secret” value from your OAuth configuration into the Nuance Client Secret field.
- Copy the “private_key_id” from the JSON file into the Nuance Private Key ID field.
- Copy the “private_key” value from the JSON file into the Nuance Private Key field.
- Click OK.
- Click Save.
- To activate the Nuance Recognizer as a Service status, in the Status column click Inactive. The Change Status dialog box opens.
- Click Yes. The Nuance Recognizer as a Service integration status changes to Active.