Configure and activate Nuance Recognizer as a Service for use with Architect
Feature coming soon
Prerequisite
To access the Nuance Recognizer as a Service in Genesys Cloud, you must first add and configure the Nuance Recognizer as a Service integration and then add your credentials.
To configure the Nuance Recognizer as a Service integration, perform the following steps:
- Open the Nuance Recognizer as a Service integration:
- If you have not previously installed the integration into your Genesys Cloud organization, install it now.
- If you have installed the integration, open the Genesys Cloud Admin menu and under Integrations, click Integrations. Then, search for and open the Nuance Recognizer as a Service integration.
- On the Nuance Recognizer as a Service integration page, click the Configuration tab.
- Under Properties, locate the Recognizer Endpoint URL section.
- In the Value field, enter the regional endpoint that you want to use for Nuance Recognizer as a Service.
- Click the Credentials tab.
- Click Configure. The Configure Credentials dialog box opens.
- Copy the “client_id” value from your OAuth configuration into the Genesys Cloud Client ID field.
- Copy the “client_secret” value from your OAuth configuration into the Genesys Cloud Client Secret field.
- Copy the “private_key_id” from the JSON file into the Genesys Cloud Private Key ID field.
- Copy the “private_key” value from the JSON file into the Genesys Cloud Private Key field.
- Click OK.
- Click Save.
- To activate the Google Cloud Speech-to-Text status, in the Status column click Inactive. The Change Status dialog box opens.
- Click Yes. The Google Cloud Speech-to-Text integration status changes to Active.