Feature coming soon

Prerequisites
  • Genesys Cloud CX 1, Genesys Cloud CX 2, or Genesys Cloud CX 3 license.
  • A valid Genesys Dialog Engine Bot Flow subscription. For more information, contact Genesys Cloud Sales.
  • Nuance OAuth Client ID and Client secret credentials. For more information, see the Nuance Mix documentation or contact your Nuance representative directly.

To access the Nuance Recognizer as a Service (NRaaS) in Genesys Cloud, you must first add and configure the Nuance Recognizer as a Service integration, and then add your credentials. 

Note: Genesys Nuance Recognizer as a Service currently only supports US and EU regional endpoints. For more information about language coverage, see the Nuance Recognizer documentation or contact your Nuance representatives directly.

To configure the Nuance Recognizer as a Service integration, perform the following steps:

  1. Open the Nuance Recognizer as a Service integration:
    • If you have not previously installed the integration into your Genesys Cloud organization, install it now
    • If you have installed the integration, open the Genesys Cloud Admin menu and under Integrations, click Integrations. Then, search for and open the Nuance Recognizer as a Service integration.
  2. On the Nuance Recognizer as a Service integration page, click the Configuration tab.
  3. Under Properties, locate the Recognizer Endpoint URL section.
  4. In the Value field, enter the regional endpoint that you want to use for Nuance Recognizer as a Service. Use the appropriate URI for the language group that your bot supports. For example, if your bot supports es-US, use nr-na1.api.nuance.com:443. For more information, see Language groups by region in the Nuance Recognizer documentation. 
    Note: Currently, you can only use either a US or an EU regional endpoint and set of credentials, and not both.
  5. Click the Credentials tab.
  6. Click Configure. The Configure Credentials dialog box opens.
  7. Copy the “client_id” value from your OAuth configuration into the Nuance Client ID field. Use your US or EU client ID depending on whether your bot uses languages from the US or EU Nuance region.
  8. Copy the “client_secret” value from your OAuth configuration into the Nuance Client Secret field. Use your US or EU client secret depending on whether your bot uses languages from the US or EU Nuance region.
    1. Copy the “private_key_id” from the JSON file into the Nuance Private Key ID field.
    2. Copy the “private_key” value from the JSON file into the Nuance Private Key field.
  9. Click OK.
  10. Click Save.
  11. To activate the Nuance Recognizer as a Service status, in the Status column click Inactive. The Change Status dialog box opens.
  12. Click Yes. The Nuance Recognizer as a Service integration status changes to Active.