Configure and activate Nuance Recognizer as a Service for use with Architect

Feature coming soon

Prerequisite

To access the Nuance Recognizer as a Service in Genesys Cloud, you must first add and configure the Nuance Recognizer as a Service integration and then add your credentials. 

To configure the Nuance Recognizer as a Service integration, perform the following steps:

  1. Open the Nuance Recognizer as a Service integration:
    • If you have not previously installed the integration into your Genesys Cloud organization, install it now. 
    • If you have installed the integration, open the Genesys Cloud Admin menu and under Integrations, click Integrations. Then, search for and open the Nuance Recognizer as a Service integration.
  2. On the Nuance Recognizer as a Service integration page, click the Configuration tab.
  3. Under Properties, locate the Recognizer Endpoint URL section.
  4. In the Value field, enter the regional endpoint that you want to use for Nuance Recognizer as a Service.
  5. Click the Credentials tab.
  6. Click Configure. The Configure Credentials dialog box opens.
  7. Copy the “client_id” value from your OAuth configuration into the Genesys Cloud Client ID field.
  8. Copy the “client_secret” value from your OAuth configuration into the Genesys Cloud Client Secret field.
    1. Copy the “private_key_id” from the JSON file into the Genesys Cloud Private Key ID field.
    2. Copy the “private_key” value from the JSON file into the Genesys Cloud Private Key field.
  9. Click OK.
  10. Click Save.
  11. To activate the Google Cloud Speech-to-Text status, in the Status column click Inactive. The Change Status dialog box opens.
  12. Click Yes. The Google Cloud Speech-to-Text integration status changes to Active.