About status, presence, and activity indicators
Presence, status, and activity let others know immediately whether you are available for a call or chat. Along with presence and status, Genesys Cloud also displays your activity, such as when you are on a call, and your geolocation. Activity always automatically appears, but you can choose to share your geolocation.
Learn about presence, status, and activity indicators
Learn the various states and what each one means.
Set your presence, status, and activity (agent)
Go on or off queue. Let your colleagues know your availability. You can change your presence and status and add a custom message to provide more information about your status.
Set your presence, status, and activity (business user)
Let your colleagues know your availability. You can change your presence and status and add a custom message to provide more information about your status.
Manage presence, status, and activity (admin)
Learn more about and manage statuses and secondary statuses for the admin viewpoint. Add and manage secondary statuses. Change an agent’s status from the Queues Activity Detail view. View status reports.
