About architecture, technology, and continuous delivery

Get detailed information about the cloud-based technologies that Genesys Cloud leverages.

• Microservices architecture
• Single core architecture
• Genesys Cloud Voice architecture
• Elasticsearch
• Single sign-on and identity provider solution

View the Genesys Cloud-supported AWS regions and review deployment considerations.

• Genesys Cloud release schedule
• AWS regions for Genesys Cloud
• AWS regions for Genesys Cloud Voice
• AWS regions for ACD email
• Deploy the desktop app (admin) 
• AWS regions for web messaging

Several AWS regions have special requirements for deployment.

• Genesys Cloud deployment considerations for India
• Genesys Cloud deployment considerations for the United Arab Emirates (UAE)

Learn how Amazon Web Services (AWS) Direct Connect can improve the connection between your on-premises network and the AWS hosted Genesys Cloud service.

• About AWS Direct Connect for Genesys Cloud

Learn how our delivery model enables us to deploy small batches of changes as needed. Review Genesys pre-release and release communications.

• Continuous delivery model 
• Benefits of continuous integration – continuous deployment (CI-CD)
• Feature releases and communication