AWS regions for Genesys Cloud deployment
Genesys Cloud deploys to the following AWS regions. When a Genesys Cloud organization is created, it is assigned a region based on the organization’s location. User access to Genesys Cloud is routed to the URL corresponding to the Amazon data center for their organization’s region.
|AWS region||AWS region name||Region in Genesys Cloud login||Genesys Cloud login URL|
|US East (N. Virginia)||us-east-1||Americas (US East)||https://login.mypurecloud.com|
|US West (Oregon)||us-west-2||Americas (US West)||https://login.usw2.pure.cloud|
|Canada (Canada Central)||ca-central-1||Americas (Canada)||https://login.cac1.pure.cloud|
|EU (Frankfurt)||eu-central-1||EMEA (Frankfurt)||https://login.mypurecloud.de|
|EU (Ireland)||eu-west-1||EMEA (Dublin)||https://login.mypurecloud.ie|
|EU (London)||eu-west-2||EMEA (London)||https://login.euw2.pure.cloud|
Asia Pacific (Mumbai)
|ap-south-1||Asia Pacific (Mumbai)||https://login.aps1.pure.cloud|
|Asia Pacific (Seoul)||ap-northeast-2||Asia Pacific (Seoul)||https://login.apne2.pure.cloud|
|Asia Pacific (Sydney)||ap-southeast-2||Asia Pacific (Sydney)||https://login.mypurecloud.com.au|
|Asia Pacific (Tokyo)||ap-northeast-1||Asia Pacific (Tokyo)||https://login.mypurecloud.jp|
Region verification for Genesys Cloud users
If you are unsure of your region, contact your Genesys Cloud administrator. Alternatively, try these work-arounds.
- First time log in: Access the Genesys Cloud login URL for each region. Log in will be successful only with the URL corresponding to your organization’s region.
- Currently logged in: (Web app only) The web app URL corresponds to your organization’s region.