AWS regions for Genesys Cloud deployment

Genesys Cloud deploys to the following AWS regions. When a Genesys Cloud organization is created, it is assigned a region based on the organization’s location. User access to Genesys Cloud is routed to the URL corresponding to the Amazon data center for their organization’s region.

AWS region AWS region name Region in Genesys Cloud login Genesys Cloud login URL
US East (N. Virginia) us-east-1 Americas (US East)
US East 2 (Ohio)
us-east-2 Americas (US East 2)
US West (Oregon) us-west-2 Americas (US West)
Canada (Canada Central) ca-central-1 Americas (Canada) 
South America (São Paulo) sa-east-1 Americas (São Paulo)
EU (Frankfurt) eu-central-1 EMEA (Frankfurt) 
EU (Ireland) eu-west-1 EMEA (Dublin)
EU (London) eu-west-2 EMEA (London) 

Asia Pacific (Mumbai)

ap-south-1 Asia Pacific (Mumbai)
Asia Pacific (Seoul) ap-northeast-2 Asia Pacific (Seoul)
Asia Pacific (Sydney) ap-southeast-2 Asia Pacific (Sydney)
Asia Pacific (Tokyo) ap-northeast-1 Asia Pacific (Tokyo)

Region verification for Genesys Cloud users

If you are unsure of your region, contact your Genesys Cloud administrator. Alternatively, try these work-arounds.

  • First time log in: Access the Genesys Cloud login URL for each region. Log in will be successful only with the URL corresponding to your organization’s region.
  • Currently logged in: (Web app only) The web app URL corresponds to your organization’s region.