AWS regions for Genesys Cloud deployment
Genesys Cloud deploys to the following AWS regions. When a Genesys Cloud organization is created, it is assigned a region based on the organization’s location. User access to Genesys Cloud is routed to the URL corresponding to the Amazon data center for their organization’s region.
| AWS region | AWS region name | Region in Genesys Cloud login | Genesys Cloud login URL |
|---|---|---|---|
| US East (N. Virginia) | us-east-1 | Americas (US East) | https://login.mypurecloud.com |
| US East 2 (Ohio) |
us-east-2 | Americas (US East 2) | https://login.use2.us-gov-pure.cloud |
| US West (Oregon) | us-west-2 | Americas (US West) | https://login.usw2.pure.cloud |
| Canada (Canada Central) | ca-central-1 | Americas (Canada) | https://login.cac1.pure.cloud |
| South America (São Paulo) | sa-east-1 | Americas (São Paulo) | https://login.sae1.pure.cloud |
| EU (Frankfurt) | eu-central-1 | EMEA (Frankfurt) | https://login.mypurecloud.de |
| EU (Ireland) | eu-west-1 | EMEA (Dublin) | https://login.mypurecloud.ie |
| EU (London) | eu-west-2 | EMEA (London) | https://login.euw2.pure.cloud |
|
Asia Pacific (Mumbai) |
ap-south-1 | Asia Pacific (Mumbai) | https://login.aps1.pure.cloud |
| Asia Pacific (Seoul) | ap-northeast-2 | Asia Pacific (Seoul) | https://login.apne2.pure.cloud |
| Asia Pacific (Sydney) | ap-southeast-2 | Asia Pacific (Sydney) | https://login.mypurecloud.com.au |
| Asia Pacific (Tokyo) | ap-northeast-1 | Asia Pacific (Tokyo) | https://login.mypurecloud.jp |
Region verification for Genesys Cloud users
If you are unsure of your region, contact your Genesys Cloud administrator. Alternatively, try these work-arounds.
- First time log in: Access the Genesys Cloud login URL for each region. Log in will be successful only with the URL corresponding to your organization’s region.
- Currently logged in: (Web app only) The web app URL corresponds to your organization’s region.