AWS regions for Genesys Cloud

Genesys Cloud uses multiple, independent AWS regions around the globe to provide a distributed cloud environment with secure access for organizations. Genesys Cloud offers two main types of AWS regions: core and satellite. 

Core region

When a Genesys Cloud organization is created, it is deployed in a core region based on the organization’s location. User access to Genesys Cloud is routed to the URL corresponding to the Amazon data center for their organization’s core region.

Some, but not all, of the core regions provide support for Genesys Cloud Voice.

Satellite region

When a Genesys Cloud organization is configured to use Global Media Fabric, satellite regions provide media service including support for storing call recordings. More specifically, satellite regions provide Global Media Fabric with additional locations for call/audio paths to minimize latency. For more information, see Configure your site for Global Media Fabric.

NoteA satellite region cannot act as an AWS region for Genesys Cloud deployment.

The following tabs show the Genesys Cloud core and satellite regions.

AWS region AWS region name Region in Genesys Cloud login Genesys Cloud login URL
US East (N. Virginia) us-east-1 Americas (US East)
US East 2 (Ohio)*
us-east-2 FedRAMP
US West (Oregon) us-west-2 Americas (US West)
Canada (Central) ca-central-1 Americas (Canada) 
South America (São Paulo) sa-east-1 Americas (São Paulo)
Europe (Frankfurt) eu-central-1 EMEA (Frankfurt) 
Europe (Ireland) eu-west-1 EMEA (Dublin)
Europe (London) eu-west-2 EMEA (London)
Europe (Zurich) eu-central-2 EMEA (Zurich)
Middle East  (UAE) me-central-1 EMEA (UAE)
Asia Pacific (Mumbai) ap-south-1 Asia Pacific (Mumbai)
Asia Pacific (Seoul) ap-northeast-2 Asia Pacific (Seoul)
Asia Pacific (Sydney) ap-southeast-2 Asia Pacific (Sydney)
Asia Pacific (Tokyo) ap-northeast-1 Asia Pacific (Tokyo)
Asia Pacific (Osaka) ap-northeast-3
Asia Pacific (Osaka)

* The US East 2 (Ohio)/FedRAMP region is an AWS region that is dedicated to U.S. Public Sector agencies and customers contracted to provide support for U.S. Public sector agencies.

Region verification for Genesys Cloud users

If you are unsure of your region, contact your Genesys Cloud administrator. Alternatively, try these work-arounds.

  • First time log in: Access the Genesys Cloud login URL for each region. Log in will be successful only with the URL corresponding to your organization’s region.
  • Currently logged in: (Web app only) The web app URL corresponds to your organization’s region.
AWS region AWS region name Media Region in Genesys Cloud
Africa (Cape Town) af-south-1 Africa (Cape Town)
Europe (Paris) eu-west-3 EMEA (Paris)
Asia Pacific (Jakarta) ap-southeast-3 Asia Pacific (Jakarta)
Asia Pacific (Hong Kong) ap-east-1 Asia Pacific (Hong Kong)
Asia Pacific (Singapore)
Asia Pacific (Singapore)