AWS regions for Genesys Cloud Web Messaging
Feature coming soon: Web messaging is currently available as preview in Zurich. In preview, the Web Messaging Guest API is exposed via proxy regions for customer use.
| New Genesys Cloud Regions |
AWS region name for Voice, Channel, Data, and Users |
Web Messaging Guest API – WebSocket Proxy Preview AWS Region |
| Zurich |
EUC2 – Europe (Zurich) |
EUC1 – Europe (Frankfurt) |
The following table shows the AWS regions that correlate to Genesys Cloud Web Messaging availability.
| Genesys Cloud AWS region |
AWS region name |
US East (N. Virginia)
|
us-east-1
|
| US East 2 (Ohio) |
us-east-2 |
| US West (Oregon) |
us-west-2 |
| Canada (Canada Central) |
ca-central-1 |
| South America (São Paulo) |
sa-east-1 |
| Middle East (UAE) |
me-central-1 |
| EU (Ireland) |
eu-west-1 |
| EU (Frankfurt) |
eu-central-1 |
| EU (London) |
eu-west-2 |
| Asia Pacific (Mumbai) |
ap-south-1 |
| Asia Pacific (Seoul) |
ap-northeast-2 |
| Asia Pacific (Sydney) |
ap-southeast-2 |
| Asia Pacific (Tokyo) |
ap-northeast-1 |
| Asia Pacific (Osaka) |
ap-northeast-3 |
