Create a generic SIP phone
- Telephony > Plugin > All permission
After you create a generic SIP phone base settings profile, you can create the phone profile. The phone profile contains a group of settings located on the Phone and Line Keys tabs that define the phone in Genesys Cloud. Most of the settings on the Phone and Line Keys tabs are inherited from the base settings. However, you can customize the phone by altering any of the settings that it inherits from the base settings configuration without affecting the original base settings configuration. For more information, see Inherited settings.
Configure the phone
- Click Admin.
- Under Telephony, click Phone Management.
- Click the Phones tab.
- Click Add Phone.
Phone tab
Configure settings on the Phone tab.
- Type a name in the Phone Name box.
- From the Base Settings list, select the generic phone base settings configuration you created.
- From the Site list, select your site.
- Leave Standalone Features set to Off unless you are creating a conference room phone. See Enable standalone features.
- Choose one of the following steps:
- To use the default phone settings, click Save Phone and proceed to the Configure the line keys section of this article.
- To customize the phone settings, proceed to the Customize the phone section of this article.
Customize the phone
- In the Phone Configuration panel, click the arrow to expand the section containing the settings you want to customize.
| Setting |
Description |
| Use Secondary Edge |
Configure the phone to be able to access a secondary Edge. The default setting is Disabled. When you enable this setting, you may have to manually configure the SIP phone to point the primary proxy to the primary Edge and secondary proxy to the secondary Edge. For information on how to configure proxy settings, see your SIP phone documentation. |
| Setting |
Description |
| Message Waiting Indicator |
Use this setting to configure the Message Waiting Indicator (MWI), the light that blinks to indicate that the user has a new voicemail. To enable the feature, select the Message Waiting Indicator (MWI) check box. For more information, see Configure the Message Waiting Indicator setting. |
| Setting | Description |
|---|---|
| Property Name | The name to assign to the custom property. |
| Data Type | The data type for the custom property. |
| Value | The value to assign the custom property. |
- To use the custom phone settings, click Save Phone and proceed to the Line Keys tab section of this article.
Line Keys tab
- Click the Line Keys tab.
- Edit the default name in the Line Appearance Id box.Note: Even though Genesys Cloud assigns the Line Appearance Id field a default name based on the content of the Phone Name field on the Phone tab, you should create your own name. The Line Appearance Id name can only contain alphanumeric characters including the special characters: _ % + – ~. Spaces between characters are not allowed.
- To specify a callback number to be sent when a call is made to an emergency service, type that number in the Emergency Number field.
- Choose one of the following steps:
- To use the default line keys settings, click Save Phone.
- To customize the line keys settings, proceed to the Customize the line keys section of this article.
Customize the line keys
- In the Configuration panel, click the arrow to expand the section containing the settings you want to customize.
| Setting | Description |
|---|---|
| Calls Per Line | The number of calls that this line can handle. |
| Persistent Connection Settings |
When the persistent connection feature is disabled, Genesys Cloud creates a connection for every call. When you enable the persistent connection feature and set a timeout value, you improve Genesys Cloud’s ability to process subsequent calls. Calls that come in while the connection is still active immediately alert via the UI or are auto answered when the Auto Answer feature is enabled for the user. |
| Enable Persistent Connection |
Disabled (Default): Do not use the persistent connection feature. Enabled: Turn on the persistent connection feature. |
| Persistent Connection Timeout | Sets the amount of time, in seconds, that the open connection can remain idle before Genesys Cloud automatically closes it. |
| Setting | Description |
| Max Bindings | Specifies the maximum number of bindings. |
| Digest Authentication | When outbound requests are challenged with digest authentication, use the following credentials: |
| User Name |
The user name pushed down to the phone that changes the password on the administrative account for the physical phone menus. |
| Password | The password pushed down to the phone that changes the password on the administrative account for the physical phone menus. By Genesys Cloud masks the password, but you can select the Show Password check box to see the password in plain-text. |
| Setting | Description |
| Auto-Conference Settings | When you enable this setting, and if a call is already connected or held at the station, a conference is created between the new incoming call and the existing call. An announcement of the new call is played to the existing call before the conference is established. |
| Enable Auto-Conference |
Off (Default): Do not use auto-conference settings. On: Use the following fields to specify the auto-conference settings. |
| Auto-Conference PIN | Required number to join a conference. |
| Language | Speech language selected to use for the conference voice menu. |
| Setting | Description |
|---|---|
| Property Name | The name to assign to the custom property. |
| Data Type | The data type for the custom property. |
| Value | The value to assign the custom property. |
- To use the custom line key settings, click Save Phone.
