Prerequisites
  • Telephony > Plugin > All permission

You can register any SIP-compliant phone with Genesys Cloud as an unmanaged phone via the generic SIP phone base settings profile. This profile contains a group of generic settings found on the Base Phone and Base Line Appearance tabs. These tabs define how a SIP-compliant phone operates in Genesys Cloud. After you configure the base settings, save them with the default settings or customize the settings.

After you create base settings for a generic SIP phone, you can Create a generic SIP phone.

Note: While Genesys Cloud supports unmanaged phones with the Generic SIP phone profile, unmanaged phones are not compatible with Genesys Cloud Voice or BYOC Cloud. For more information, see Phone category comparison matrix.
  1. Click Admin.
  2. Under Telephony, click Phone Management.
  3. Click the Base Settings tab.
  4. Click Add Base Settings. 

Base Phone tab

Configure settings on the Base Phone tab. 

  1. Type a name in the Base Settings Name box.
  2. From the Phone Make and Model list, select Generic SIP.
    Warning: Genesys Cloud does not provision Generic SIP Phones and does not support failover assignments to secondary Edges.
  3. Leave Standalone Features set to Off unless you want to create a base settings configuration for conference room phones. For more information, see Enable standalone features.
  4. Choose one of the following steps:
    • To use the default base phone settings, click Save Base Settings and proceed to the Configure the base line appearance section of this article.
    • To customize the base phone settings, proceed to the Customize the base phone section of this article.

Customize the base phone

The Phone Configuration section of the Base Phone tab contains three expandable sections: General, Interface, and Custom. These sections allow you to change the base settings for a generic SIP phone. 

To customize the base settings:

  1. Select the appropriate settings from each expandable section.

Setting

Description
Use Secondary Edge

Configure the phone to enable access a secondary Edge.

The default setting is Disabled. When you enable this setting, you may have to manually configure the SIP phone to point the primary proxy to the primary Edge and secondary proxy to the secondary Edge. For more information about how to configure proxy settings, see your SIP phone documentation.

Setting

Description
Message Waiting Indicator

Use this setting to configure the Message Waiting Indicator (MWI), the light that blinks to indicate that the user has a new voicemail.

To enable the feature, select the Message Waiting Indicator (MWI) check box.

For more information, see Configure the Message Waiting Indicator setting.

The Custom option allows Genesys Cloud Customer Care personnel to alter a phone configuration for troubleshooting or special circumstances. Only enter custom property settings when directed by Genesys Cloud Customer Care.
Setting Description
Property Name The name to assign to the custom property.
Data Type  The data type for the custom property.
Value The value to assign the custom property.

  1. To use the custom base settings, click Save Base Settings and proceed to the Configure the base line appearance section of this article

Configure the base line appearance

  1. Click the Base Line Appearance tab.
  2. Choose one of the following steps:
    • To use the default base line appearance settings, click Save Base Settings. You can now Create a generic SIP phone.
    • To customize the base line appearance settings, proceed to the Customize the base line appearance section of this article.

Customize the base line appearance

In the Configuration section of the Base Line Appearance tab, three expandable sections appear: General, Signaling, and Interface. Each expandable section contains settings that customize the Generic SIP phone. 

To customize the base line appearance settings, follow these steps:

  1. Select the appropriate settings from each expandable section.
Setting Description
Calls Per Line The number of calls that this line can handle.
Persistent Connection Settings

When the persistent connection feature is disabled, Genesys Cloud must create a connection for every call.

When you enable the persistent connection feature and set a timeout value, you improve Genesys Cloud’s ability to process subsequent calls. Calls that arrive while the connection is active are immediately alerted via the UI or are auto answered if the Auto Answer feature is configured for the user.
Enable Persistent Connection

Disabled (Default): Do not use persistent connection feature.

Enabled: Turn on persistent connection feature.
Persistent Connection Timeout Sets the amount of time, in seconds, that the open connection can remain idle before Genesys Cloud automatically closes it.

Setting Description
Max Bindings Specifies the maximum number of bindings.
Digest Authentication When outbound requests are challenged with digest authentication, use the following credentials:
User Name

The user name for the phone that changes the password on the administrative account for the physical phone menus.
Password The password pushed down to the phone that changes the password on the administrative account for the physical phone menus. By default the password is masked, but you can select the Show Password check box to see the password in plain-text.

Setting Description
Auto-Conference Settings When this setting is enabled and if a call is already connected or held at the station, a conference is created between the new incoming call and the existing call. An announcement of the new call is played to the existing call before the conference is established.
Enable Auto-Conference

Off (Default): Do not use auto-conference settings.

On: Use the following fields to specify the auto-conference settings.
Auto-Conference PIN Required number to join a conference.
Language Speech language selected to use for the conference voice menu.

  1. To use the custom base line appearance settings, click Save Base Settings.
  2. Once you have created base settings for a generic SIP phone, you can Create a generic SIP phone.