Genesys Cloud EX (employee experience) enables organizations to transform their approach to employee engagement and to deliver higher levels of efficiency and effectiveness. Genesys Cloud EX provides a complete set of tools to manage the employee development journey in any organization or discipline.

You can use the Genesys Cloud EX platform for key workforce engagement capabilities and also use an external platform for voice interaction handling. The platform includes capabilities for onboarding, learning and training, workforce management, performance management, gamification, coaching, interaction recording and quality management. You can also use web surveys to invite a customer to provide feedback about a previous interaction with your contact center, while speech and text analytics enables you to gain insights into customer-agent conversations through agent empathy, customer sentiment analysis, and topic trends.

For more information, see About Genesys Cloud EX and About your Genesys Cloud EX subscription. 

Key features

Platform capabilities