About performance management for agents

Keep track of your performance with your scorecard and leaderboard, complete module assignments, and view feedback from your quality administrators or supervisors.

Agent activity

View your scorecard, leaderboard, and schedule with agent activity.

Agent activity overview

Development and feedback

Access and complete modules assigned to you to continue your development.

Work with and complete a development and feedback module

Evaluations and coaching

Access your evaluations to provide feedback and view your coaching appointments.

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.