Enhance performance management and encourage friendly competition around performance-based objectives with gamification.
Use performance points and tracking to establish a clear coaching plan, create a culture of learning, promote fairness and transparency, and bring new agents up to speed faster. Performance points reward and motivate users to progress towards your goals.
Create performance-based objectives and define the performance zones, benchmarking analytics against your organization’s defined goals.
Activate gamification for your organization.
View agent and supervisor activity.