About performance tools


Performance tools allow contact center managers and managers monitor the interactions, agents, queues, and other aspects of their contact centers. 

Reports, views, and dashboards

Use different reports, views, and dashboards to see real-time and historical data for the contact center. 


Queue and agent management tools

Activate agents in queues so that agents work the queues where you need them. Monitor agents during live interactions.


Alerts

Manage your alerts and alert rules.