About the quality management integrations
Quality management integrations expand your organization’s policy-based recording capabilities.
Quality management allows managers to record and evaluate agents and interactions to improve the contact center experience. Managers can also coach agents to improve agent performance.
Transcription and speech analytics
Voci V-Spark transcription and speech analytics allows you to transcribe Genesys Cloud policy-based recordings.
AWS S3 bulk recordings
The AWS recording bulk actions integration enables quality managers to create a policy for automatically exporting recordings of any media type, screen recordings, attachments, and metadata in bulk and store them in a configured AWS S3 bucket.
Use AudioHook Monitor to stream conversation audio to third-party services and then process that audio for voice biometrics, transcription, recording, and agent assist.