Genesys Cloud Edge Standard v2 technical specifications

Genesys no longer sells the Genesys Cloud Edge Standard v2. However, we still provide support for this appliance.

An Edge provides SIP gateway, SIP proxy, media server, call brokering, phone provisioning, and disaster recovery on a single hardware device. See Features an Edge provides.

NoteEdge redundancy requires multiple Edges within a site. You can only combine Edges that have a similar call capacity.
  • You can combine any of the Edge Standards: (v1, v2, and v3) with each other. 
  • You can combine any of the Edge Minis (v1 and v2) with each other.
  • You can only combine the Edge Micro with other Edge Micros.

For more information, see Concurrent call capacity for Edge models.

Part Number TH-900-PCEDGE-4160100
Platform HP DL60 Gen9

Intel E5-2600 series v4

Hard Drive(s)

1TB SATA x 2

Storage Controller

HP Smart Array Controller w/2GB flash backed write cache

RAID Configuration


Concurrent Call Capacity

350 calls with Opus recording and TLS

See Concurrent call capacity for Edge models for a comparison.

Physical and operational specifications

Dimensions (HxWxD)

4.29  x  43.46  x  60.70 cm

(1.69  x  17.11  x  23.9 inches)

Weight (approx.)

17 kg (37.44 lbs)

System Inlet Temperature

Standard Operating: 10° to 35°C (50° to 95°F) at sea level with an altitude derating of 1.0°C per every 304.8 m (1.8°F per every 1000 ft) above sea level to a maximum of 3048 m (10,000 ft), no direct sustained sunlight. Maximum rate of change is 20°C/hr (36°F/hr).

Non-Operating: -30° to 60°C (-22° to 140°F). Maximum rate of change is 20°C/hr (36°F/hr).

Relative Humidity

Operating: Minimum to be the higher (more moisture) of -12°C (10.4°F) dew point or 8% relative humidity. Maximum to be the lower (less moisture) of 24°C (75.2°F) dew point or 90% relative humidity

Non-Operating: 5% to 95% relative humidity (Rh), 38.7°C (101.7°F) maximum wet bulb temperature, non-condensing.

Acoustic Noise

Idle: 37dBA; Operating: 40dBA

BTU Rating

2084 BTU / hr (at 120 VAC); 3311 BTU/hr (at 240 VAC)

Power Supply

HPE 900W AC 240VDC Power Supply x 2

Power Requirements (Input)

90-132VAC / 180-264VAC at 47-63Hz

Network Adapter

HPE Embedded Dual Port 361i Adapter

HP Ethernet 1Gb 4-port 366FLR Adapter

Network Interface

4 Ethernet ports (1 for WAN connection and 3 for LAN connections)

Supports 10Base-T/100Base-TX/1000Base-TX

USB Interface

2 x USB 3.0

1 x USB 2.0

Storage Drive Bay(s)

2 x 3.5″ SATA drive bay; user-replaceable drive in case of disk failure


3-year Advanced Product Replacement

Genesys reserves the right to change specifications and product descriptions at any time, without notice.

Copyright © 2017 Genesys. PCE REV: 112916