Genesys Cloud Edge Micro technical specifications

figure shows miniaturized Genesys Cloud Edge models

Affordable compact Edge

Edge Micro offers the power and storage a small business needs to implement Genesys Cloud telephony.

The Genesys Cloud Edge Micro supports up to 30 concurrent calls with full recording/compression/TLS/SRTP enabled. This small-form-factor appliance is ideal for Genesys Cloud telephony for small businesses. An Edge appliance provides SIP gateway, SIP proxy, media server, call brokering, phone provisioning, and disaster recovery on a single hardware device. See Features an Edge provides.

Note: Edge redundancy requires multiple Edges within a site. You can only combine Edges that have a similar call capacity.
  • You can combine any of the Edge Standards: (v1, v2, and v3) with each other. 
  • You can combine any of the Edge Minis (v1 and v2) with each other.
  • You can only combine the Edge Micro with other Edge Micros.

For more information, see Concurrent call capacity for Edge models.

Part Number TH-900-PCEDGE-3120200
Model Number ARK-1550-S6A1E
Platform Advantech ARK-1550
CPU Intel Celeron 2980U Dual Core
RAM 4GB RAM
Hard Drive(s) 256GB SSD x 1
Concurrent Call Capacity 30 calls using TLS and Opus recording

See Concurrent call capacity for Edge models for a comparison.

Physical and operational specifications

Dimensions (WxHxD)

223 x 46.6 x 133.0 mm (8.69 x 1.81 x 5.18 inches)
Weight (approx.) 1.9 kg (4.18 lbs)
Operating Temperature With extended temperature SSD/mSATA/RAM : -20 to 55° C with 0.7m/s air flow
With standard temperature HDD/SSD/mSATA/RAM peripherals: 0 to 40° C with 0.7m/s air flow
Storage Temperature -40 to 85°C (-40 to 185°F)
Relative Humidity 95% @ 40° C (non-condensing)
Vibration During Operation 3 Grms, IEC 60068-2-64, random, 5 ~ 500 Hz, 1 hr/axis
Shock During Operation 30G, IEC 60068-2-27, half sine, 11 ms duration
BTU Rating 235 BTU/hr
Min. Power Input (System) DC 12V / 5A / 60W
Power Consumption Burn-in test (Full Loading): 16.8W (Core i5)
OS Idle mode (Typical): 2.64W (Core i5)
Power Supply (AC Input) 100-240V~, 1.5A, 50-60Hz
Power Supply (DC Output) 12.0V – 5.0A MAX
Ethernet LAN #1 10/100/1000 Mbps Intel I218 GbE
LAN #2 10/100/1000 Mbps Intel I210 GbE
USB Interface 2 x USB 2.0
2 x USB 3.0
Storage Drive Bay 1 x 2.5″ SATA drive bay
Warranty 3-year Advanced Product Replacement

Genesys reserves the right to change specifications and product descriptions at any time, without notice.

Copyright © 2017 Genesys. PCE REV: 081816