Genesys no longer sells the Genesys Cloud Edge Micro. However, we still provide support for this appliance.

figure shows miniaturized Genesys Cloud Edge models

Affordable compact Edge

Edge Micro offers the power and storage a small business needs to implement Genesys Cloud telephony.

The Genesys Cloud Edge Micro supports up to 30 concurrent calls with full recording/compression/TLS/SRTP enabled. This small-form-factor appliance is ideal for Genesys Cloud telephony for small businesses. An Edge appliance provides SIP gateway, SIP proxy, media server, call brokering, phone provisioning, and disaster recovery on a single hardware device. See Features an Edge provides.

Note: Edge redundancy requires multiple Edges within a site. You can only combine Edges that have a similar call capacity.
  • You can combine any of the Edge Standards: (v1, v2, and v3) with each other. 
  • You can combine any of the Edge Minis (v1 and v2) with each other.
  • You can only combine the Edge Micro with other Edge Micros.

For more information, see Concurrent call capacity for Edge models.

Part Number TH-900-PCEDGE-3120200
Model Number ARK-1550-S6A1E
Platform Advantech ARK-1550
CPU Intel Celeron 2980U Dual Core
RAM 4GB RAM
Hard Drive(s) 256GB SSD x 1
Concurrent Call Capacity 30 calls using TLS and Opus recording

See Concurrent call capacity for Edge models for a comparison.

Physical and operational specifications

Dimensions (WxHxD)

223 x 46.6 x 133.0 mm (8.69 x 1.81 x 5.18 inches)
Weight (approx.) 1.9 kg (4.18 lbs)
Operating Temperature With extended temperature SSD/mSATA/RAM : -20 to 55° C with 0.7m/s air flow
With standard temperature HDD/SSD/mSATA/RAM peripherals: 0 to 40° C with 0.7m/s air flow
Storage Temperature -40 to 85°C (-40 to 185°F)
Relative Humidity 95% @ 40° C (non-condensing)
Vibration During Operation 3 Grms, IEC 60068-2-64, random, 5 ~ 500 Hz, 1 hr/axis
Shock During Operation 30G, IEC 60068-2-27, half sine, 11 ms duration
BTU Rating 235 BTU/hr
Min. Power Input (System) DC 12V / 5A / 60W
Power Consumption Burn-in test (Full Loading): 16.8W (Core i5)
OS Idle mode (Typical): 2.64W (Core i5)
Power Supply (AC Input) 100-240V~, 1.5A, 50-60Hz
Power Supply (DC Output) 12.0V – 5.0A MAX
Ethernet LAN #1 10/100/1000 Mbps Intel I218 GbE
LAN #2 10/100/1000 Mbps Intel I210 GbE
USB Interface 2 x USB 2.0
2 x USB 3.0
Storage Drive Bay 1 x 2.5″ SATA drive bay
Warranty 3-year Advanced Product Replacement

Genesys reserves the right to change specifications and product descriptions at any time, without notice.

Copyright © 2017 Genesys. PCE REV: 081816