Genesys no longer sells the Genesys Cloud Edge Standard v1.

figure shows Genesys Cloud Edge Classic hardware appliance

Edge provides SIP gateway, SIP proxy, media server, call brokering, phone provisioning, and disaster recovery on a single hardware device. See Features an Edge provides.

NoteEdge redundancy requires multiple Edges within a site. You can only combine Edges that have a similar call capacity.
  • You can combine any of the Edge Standards: (v1, v2, and v3) with each other. 
  • You can combine any of the Edge Minis (v1 and v2) with each other.
  • You can only combine the Edge Micro with other Edge Micros.

For more information, see Concurrent call capacity for Edge models.

Part Number


Model Number


Platform Genesys Cloud Edge – Standard
CPU 2 x Intel Xeon 6-core w/HT
Hard Drive(s) 2 x 1TB Enterprise SATA in a RAID-1 configuration
Concurrent Call Capacity
  • 320 calls with Opus recording and TLS
  • 350 calls with Opus recording and without TLS

See Concurrent call capacity for Edge models for a comparison.

Physical and operational specifications

Dimensions (HxWxD)

4.8  x  41.3  x  43.3 centimeters
(1.8  x  16.25  x   17 inches)

Weight (approx.) 7.8 kg (17.2 lbs)
Operating Temperature 0 to 35 degrees Centigrade
32 to 95 degrees Fahrenheit
Storage Temperature -20 to 70°C
-4 to 158°F
Relative Humidity Operating: 20% to 80% @ 30°C (86°F)
Non-operating: 10% to 90%
Power Supply (AC Input) 100-240V, 47-63Hz, 8-4A
Power Supply (DC Output) 275 Watts
Ethernet 7 x Intel l350 GbE
USB Interface 2 x USB 2.0
Warranty 3-year Advanced Product Replacement

Genesys reserves the right to change specifications and product descriptions at any time, without notice.

Copyright © 2017 Genesys. PCE REV: 082316