About architecture, technology, and continuous delivery

Get detailed information about the cloud-based technologies that Genesys Cloud leverages.

• Microservices architecture
• Single core architecture
• Genesys Cloud Voice architecture
• Elasticsearch
• Single sign-on and identity provider solution

Learn how Amazon Web Services (AWS) Direct Connect can improve the connection between your on-premises network and the AWS hosted Genesys Cloud service.

• AWS Direct Connect for Genesys Cloud overview
• Set up AWS Direct Connect for use with Genesys Cloud
• AWS Direct Connect for Genesys Cloud FAQs

Learn how we designed Genesys Cloud to keep working even when things go wrong. 

• Local control fault tolerance
• Elasticsearch

Learn how our delivery model enables us to deploy small batches of changes as needed. Review Genesys pre-release and release communications.

• Continuous delivery model 
• Benefits of continuous integration – continuous deployment (CI-CD)
• Feature releases and communication

View the Genesys Cloud-supported AWS regions and review deployment considerations.

• AWS regions for Genesys Cloud deployment
• AWS regions for Genesys Cloud Voice
• AWS regions for ACD email
• Deploy the desktop app (admin)