About architecture, technology, and continuous delivery


Use the information on this page to learn more about how Genesys Cloud works.


The underlying architecture and design

Get detailed information about the cloud-based technologies that Genesys Cloud leverages.


AWS Direct Connect for Genesys Cloud

Learn how Amazon Web Services (AWS) Direct Connect can improve the connection between your on-premises network and the AWS hosted Genesys Cloud service.


Reliability and recoverability

Learn how we designed Genesys Cloud to keep working even when things go wrong. 


The continuous delivery model

Learn how our delivery model enables us to deploy small batches of changes as needed. Review Genesys pre-release and release communications.