Use a set of hybrid telephony connection features to combine any, or all three, of our telephony connection options to create a hybrid media organization. 

General

Learn more about Genesys Cloud’s hybrid media telephony connection option.

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As of May 11, 2022 Genesys Cloud automatically creates all new organizations with hybrid media capability. If you are a new customer after this date, then this article doesn’t apply to you.

Convert premises to hybrid media

Convert your BYOC Premises organization to a hybrid media organization by adding BYOC Cloud or Genesys Cloud Voice.

Convert cloud to hybrid media

Convert your BYOC Cloud or Genesys Cloud Voice organization to a hybrid media organization by adding BYOC Premises.