About hybrid media

Use a set of hybrid telephony connection features to combine any, or all three, of our telephony connection options to create a hybrid media organization. 


General

Learn more about Genesys Cloud’s hybrid media telephony connection option.


Convert premises to hybrid media

Convert your BYOC Premises organization to a hybrid media organization by adding BYOC Cloud or Genesys Cloud Voice.


Convert cloud to hybrid media

Convert your BYOC Cloud or Genesys Cloud Voice organization to a hybrid media organization by adding BYOC Premises.