About hybrid media
Use a set of hybrid telephony connection features to combine any, or all three, of our telephony connection options to create a hybrid media organization.
Learn more about Genesys Cloud’s hybrid media telephony connection option.
Convert premises to hybrid media
Convert your BYOC Premises organization to a hybrid media organization by adding BYOC Cloud or Genesys Cloud Voice.
Convert cloud to hybrid media
Convert your BYOC Cloud or Genesys Cloud Voice organization to a hybrid media organization by adding BYOC Premises.