About hybrid media
Use a set of hybrid telephony connection features to combine any, or all three, of our telephony connection options to create a hybrid media organization.
Learn more about Genesys Cloud’s hybrid media telephony connection option.
As of May 11, 2022 Genesys Cloud automatically creates all new organizations with hybrid media capability. If you are a new customer after this date, then this article doesn’t apply to you.
Convert premises to hybrid media
Convert your BYOC Premises organization to a hybrid media organization by adding BYOC Cloud or Genesys Cloud Voice.
Convert cloud to hybrid media
Convert your BYOC Cloud or Genesys Cloud Voice organization to a hybrid media organization by adding BYOC Premises.