Genesys Cloud - unified communication and collaboration tag

List of the Genesys Cloud release notes that include the unified communication and collaboration release notes tag.

Data, analytics, and reporting

Sentiment and agent empathy analysis support for Arabic, Korean, and Portuguese languages

Customer engagement

Co-browse supports multiple iframes
Maximum number of calls per agent set at the campaign level
Genesys Digital Bot Flow support for mobile apps

Communicate

Voicemail messages for group ring

Contact center

Configurable transfer timeout in Architect

Collaborate

Personal group favorites

Communicate

Ability to rename inbox recordings

Contact center

Dialpad for agent interactions

Communicate

Inbox improvements

Contact center

Support for custom web chat fields

Communicate

Trunk PCAP retrieval
Station auto-conference
Audio export

Contact center

Dependency tracking for Architect
Action, Menu, and Task Numbering
New Languages Available for IVR
Norwegian localization

Communicate

Ability to download user recordings
Locate previously sent faxes by phone number

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Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.