unified communication and collaboration
Communicate
- Voicemail messages for group ring
Contact center
- Configurable transfer timeout in Architect
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Collaborate
Communicate
- Ability to rename inbox recordings
Contact center
- Dialpad for agent interactions
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Communicate
Contact center
- Support for custom web chat fields
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Communicate
- Trunk PCAP retrieval
- Station auto-conference
- Audio export
Contact center
- Dependency tracking for Architect
- Action, Menu, and Task Numbering
- New Languages Available for IVR
- Norwegian localization
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Communicate
- Ability to download user recordings
- Locate previously sent faxes by phone number
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