unified communication and collaboration

Communicate

Voicemail messages for group ring

Contact center

Configurable transfer timeout in Architect

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Collaborate

Personal group favorites

Communicate

Ability to rename inbox recordings

Contact center

Dialpad for agent interactions

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Communicate

Inbox improvements

Contact center

Support for custom web chat fields

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Communicate

Trunk PCAP retrieval
Station auto-conference
Audio export

Contact center

Dependency tracking for Architect
Action, Menu, and Task Numbering
New Languages Available for IVR
Norwegian localization

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Communicate

Ability to download user recordings
Locate previously sent faxes by phone number

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Contact

Solution

Company

About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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