List of the Genesys Cloud release notes that include the unified communication and collaboration release notes tag.
March 11, 2024
Workforce engagement
- Automated time-off approval for grouped agents
Self service and automation
- Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows Catalan language support
Employee productivity
- Genesys Agent Assist knowledge article feedback
- Public APIs for Collaborate chat room management and chat messages
- Remove users from Collaborate chat rooms
Data, analytics, and reporting
- Improved native voice transcription accuracy for Italian
Customer engagement
- Skills-based dialing for Preview and Progressive campaigns
- Configure labels to manage interactions
- Genesys Cloud Voice in Italy
- Refreshed Predictive Engagement user interface
Deprecations and announcements
- Deprecation: Outbound Search Audits view
- Deprecation: Native X (formerly Twitter) third-party direct messaging channel
March 4, 2024
Data, analytics, and reporting
- Sentiment and agent empathy analysis support for Arabic, Korean, and Portuguese languages
Customer engagement
- Co-browse supports multiple iframes
- Maximum number of calls per agent set at the campaign level
- Genesys Digital Bot Flow support for mobile apps
June 21, 2017
Communicate
- Voicemail messages for group ring
Contact center
- Configurable transfer timeout in Architect
October 26, 2016
Collaborate
- Personal group favorites
Communicate
- Ability to rename inbox recordings
Contact center
- Dialpad for agent interactions
June 22, 2016
March 9, 2016
Communicate
- Trunk PCAP retrieval
- Station auto-conference
- Audio export
Contact center
- Dependency tracking for Architect
- Action, Menu, and Task Numbering
- New Languages Available for IVR
- Norwegian localization
November 20, 2015
Communicate
- Ability to download user recordings
- Locate previously sent faxes by phone number
