Genesys Cloud - language support tag

List of the Genesys Cloud release notes that include the language support release notes tag.

Collaborate

Thumbnail image support for additional document types

Communicate

Model-specific metabases for Polycom and AudioCodes phones

Contact center

Brazilian-Portuguese language support
Chat and email metrics added to queue reports

Integrations

Verint WFM historical and Verint WFM RTA

Platform

Enhanced professional support assistance

Colloborate

Video troubleshooting

Contact center

Architect flow printing
German language support

Contact center

Response management
Email routing
French and German IVR prompt files and runtime playback support in Architect

Communicate

Trunk PCAP retrieval
Station auto-conference
Audio export

Contact center

Dependency tracking for Architect
Action, Menu, and Task Numbering
New Languages Available for IVR
Norwegian localization

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Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.