Genesys Cloud - Genesys Cloud for Chrome tag

List of the Genesys Cloud release notes that include the Genesys Cloud for Chrome release notes tag.
August 1, 2018

Platform

  • Genesys Cloud Embeddable Framework API

Contact center

  • Japanese TTS and ASR language support
  • Language string variable name in Architect
  • View past reports in report history

Integrations

  • Introducing the Amazon Lex integration
  • Genesys Cloud for Chrome extension

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April 4, 2018

Integrations

  • ACD voicemail enhancement in Genesys Cloud for Salesforce
  • ACD voicemail enhancement in Genesys Cloud for Zendesk
  • ACD voicemail enhancement in Genesys Cloud for Chrome

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March 14, 2018

Platform

  • AppFoundry support for PureConnect and PureEngage apps

Integrations

  • SMS interaction support in Genesys Cloud for Salesforce
  • SMS interaction support in Genesys Cloud for Chrome
  • SMS interaction support in Genesys Cloud for Zendesk

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November 8, 2017

Contact center

  • Improved support for external contacts in email interactions

Integrations

  • Screen share and co-browse support for Genesys Cloud for Salesforce
  • Screen share and co-browse support for Genesys Cloud for Zendesk
  • Screen share and co-browse support for Genesys Cloud for Chrome

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April 5, 2017

Platform

  • AWS Direct Connect support

Collaborate

  • Voicemail access directly from email notifications
  • Out of Office status date range

Communicate

  • Edge and Media Tier release notes

Contact center

  • Intraday monitoring view

Integrations

  • Email interactions support for Genesys Cloud for Salesforce
  • Email interactions support for Genesys Cloud for Zendesk
  • Email interactions support for Genesys Cloud for Chrome

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February 1, 2017

Platform

  • Admin UI relaunch

Contact center

  • ACD support for chats in client integrations
  • Genesys Cloud for Salesforce and Omni-Channel status sync
  • ACD routing of third-party chat and email interactions
  • Queues Performance summary and detail views
  • IVR prompt support for ordinal numbers
  • Italian language support in Architect

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January 18, 2017

Platform

  • Admin UI
  • Genesys Cloud community

Communicate

  • Order management for number ports

Contact center

  • Permissions required to manage and assign roles

Integrations

  • Genesys Cloud for Chrome

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