Genesys Cloud - Genesys Cloud for Chrome tag

List of the Genesys Cloud release notes that include the Genesys Cloud for Chrome release notes tag.

Platform

Genesys Cloud Embeddable Framework API

Contact center

Japanese TTS and ASR language support
Language string variable name in Architect
View past reports in report history

Integrations

Introducing the Amazon Lex integration
Genesys Cloud for Chrome extension

Integrations

ACD voicemail enhancement in Genesys Cloud for Salesforce
ACD voicemail enhancement in Genesys Cloud for Zendesk
ACD voicemail enhancement in Genesys Cloud for Chrome

Platform

AppFoundry support for PureConnect and PureEngage apps

Integrations

SMS interaction support in Genesys Cloud for Salesforce
SMS interaction support in Genesys Cloud for Chrome
SMS interaction support in Genesys Cloud for Zendesk

Contact center

Improved support for external contacts in email interactions

Integrations

Screen share and co-browse support for Genesys Cloud for Salesforce
Screen share and co-browse support for Genesys Cloud for Zendesk
Screen share and co-browse support for Genesys Cloud for Chrome

Platform

AWS Direct Connect support

Collaborate

Voicemail access directly from email notifications
Out of Office status date range

Communicate

Edge and Media Tier release notes

Contact center

Intraday monitoring view

Integrations

Email interactions support for Genesys Cloud for Salesforce
Email interactions support for Genesys Cloud for Zendesk
Email interactions support for Genesys Cloud for Chrome

Platform

Admin UI relaunch

Contact center

ACD support for chats in client integrations
Genesys Cloud for Salesforce and Omni-Channel status sync
ACD routing of third-party chat and email interactions
Queues Performance summary and detail views
IVR prompt support for ordinal numbers
Italian language support in Architect

Platform

Admin UI
Genesys Cloud community

Communicate

Order management for number ports

Contact center

Permissions required to manage and assign roles

Integrations

Genesys Cloud for Chrome

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.