FAQ: How many External Contacts can I have? Is there a limit?


You can have up to 1 million managed entities in your Genesys Cloud organization. You have any combination of entities as long as the total number of entities is equal to or less than 1 million. The following are examples of some valid combinations:

  • 250,000 external contacts + 250,000 external organizations + 250,000 notes + 250,000 relationships
  • 500,000 external contacts + 500,000 external organizations + 0 notes + 0 relationships

If you need more managed entities, contact Genesys Cloud Support.