Wrap-up codes assigned by outbound dialing


Agents usually assign wrap-up codes during after call work. In some circumstances, outbound dialing assigns wrap-ups. These codes appear in exported contact lists or conversation events.

Reason Wrap-up code
The phone number in the contact list was invalid, had alphabetic characters, not enough digits, or was not a valid E164 formatted number, preventing the system from dialing the preview call number. ININ-OUTBOUND-PREVIEW-ERROR-PHONE-NUMBER
The agent pressed the skip button, preventing the system from dialing the preview call number. ININ-OUTBOUND-PREVIEW-SKIPPED
The phone number in the contact list was less than two digits long, preventing the system from dialing the number. ININ-OUTBOUND-INVALID-PHONE-NUMBER
The contact’s phone number was on the campaign’s uploaded DNC list, gryphon, or dnc.com list, preventing the system from dialing the number. ININ-OUTBOUND-ON-DO-NOT-CALL-LIST
The system could not authenticate the campaign’s gryphon or dnc.com list, possibly because the external DNC account was cancelled or expired. ININ-OUTBOUND-DNC-AUTHENTICATION-FAILED
The agent attempted to place a preview call to a number on the DNC list, preventing the system from dialing the number. ININ-OUTBOUND-DNC-SKIPPED
An agent attempted to place a preview call, but the contact’s time zone was not on the campaign’s callable time set or the callable times for that zone were not in the time range, preventing the system from dialing the number. ININ-OUTBOUND-ZONE-BLOCKED-SKIPPED
A campaign rule evaluated to true had a “do not dial action,” preventing the system from dialing the number. ININ-OUTBOUND-RULE-SKIPPED
A campaign rule evaluation error occurred, preventing the system from dialing the number. For example, the call rule references a contact list column that doesn’t exist for that contact. ININ-OUTBOUND-RULE-ERROR-SKIPPED
A call rule or wrap-up code mapping marked the contact as uncallable, preventing the system from dialing the number. The system will not call that contact again until the contact is marked callable. ININ-OUTBOUND-CONTACT-UNCALLABLE-SKIPPED
A call rule or wrap-up code mapping marked all of the contact’s numbers as uncallable, preventing the system from the dialing the numbers. ININ-OUTBOUND-NO-CALLABLE-NUMBERS-SKIPPED
A call rule or wrap-up code mapping marked a contact’s number as uncallable, preventing the system from dialing the number. ININ-OUTBOUND-NUMBER-UNCALLABLE-SKIPPED
The contact attempt limit set on the contact list reached its specified limit, preventing the system from dialing the number. ININ-OUTBOUND-CONTACT-ATTEMPT-LIMIT-SKIPPED
The number attempt limit set on the contact list reached its specified limit, preventing the system from dialing the number. ININ-OUTBOUND-NUMBER-ATTEMPT-LIMIT-SKIPPED
A callback disconnected while scheduled or before an agent answered. This typically happens when a supervisor disconnects a callback from the dashboard because the callback is not needed. ININ-OUTBOUND-CALLBACK-DISCONNECT
The system detected a fax machine and ended the call. ININ-OUTBOUND-FAX

The system could not dial the number you have exceeded the campaign’s maximum call limit on your Edge devices. To slow down dialing, lower the outbound line count on the campaign.

ININ-OUTBOUND-EXTERNALLY-THROTTLED
A system error occurred, most likely due to a problem with the Edge device. Typically this error prevents the system from dialing the number. Check your sites and dial plans to ensure they are correct. If this issue persists contact Customer Care. ININ-OUTBOUND-STUCK-INTERACTION
SIT tones indicated that the number was uncallable, causing the system to end the call. The system will not redial that number on subsequent recycles of the contact list. ININ-OUTBOUND-SIT-UNCALLABLE
SIT tones indicated that the number was callable. Unless the call analysis response was configured for a special case, the system ends the call. ININ-OUTBOUND-SIT-CALLABLE
The system detected a call analysis response set to transfer to a flow on machine or voice response and successfully transferred the call to the flow. ININ-OUTBOUND-TRANSFERRED-TO-FLOW
The system detected a call analysis response set to transfer to a flow on machine or voice response but the call did not transfer to the flow. Possible reasons for this issue: the flow no longer exists, there is a problem with the Edge device, or the customer ended the call before the call transferred. ININ-OUTBOUND-NOT-TRANSFERRED-TO-FLOW
The system detected a call analysis response set transfer to flow on machine or voice response, but the customer ended the call before the call reached the flow. ININ-OUTBOUND-FAILED-TO-REACH-FLOW
The system successfully transferred the call to a queue but disconnected before an available agent took the call. This occurs when a live voice, machine, or line connects and the answering machine detection option is turned off. ININ-OUTBOUND-FAILED-TO-REACH-AGENT
The call disconnected, mostly likely because the customer ended the call before the system completed the call analysis. ININ-OUTBOUND-DISCONNECT
The system detected that a live voice answered. If this is the final wrap-up, perhaps the call analysis response was set to end the call if a live voice answered or the call did not successfully transfer to the queue or flow. ININ-OUTBOUND-LIVE-VOICE
The system detected a busy signal and ended the call. ININ-OUTBOUND-BUSY
The system detected an answering machine. If this is the final wrap-up, perhaps the call analysis response was set to end the call if it detects an answering machine or the call did not successfully transfer to the queue or flow. ININ-OUTBOUND-MACHINE
Either no one answered the call or after 30 seconds, the system could not determine a call analysis so it defaulted to this no answer wrap-up. ININ-OUTBOUND-NO-ANSWER
The system could not determine a call analysis or the call transferred to a flow that does not have a wrap-up code. ININ-OUTBOUND-AMBIGUOUS
The system could not dial the number because it had no active Edge devices. Ensure that all the Edge devices are up and running, and that you are not over dialing on your provisioned lines. ININ-OUTBOUND-NO-ACTIVE-EDGES

The system added this wrap-up when it transferred to the call to a queue. If this is the last wrap-up, perhaps the call did not make it to an agent even though the system transferred it to the queue.

ININ-OUTBOUND-TRANSFERRED-TO-QUEUE
The agent did not perform the after call work and did not assign a wrap-up. ININ-WRAP-UP-SKIPPED
The time allowed for after call work expired before the agent assigned a wrap-up. ININ-WRAP-UP-TIMEOUT
A forceful cleanup of a conversation with a pending wrap-up was performed because the call was in a stuck state. The system disconnected all active calls, callbacks, etc. and applied the wrap-up to any participants that require one. ININ-WRAP-UP-DELETED
A system failure occurred while generating the call, preventing the system from dialing the number. ININ-OUTBOUND-INTERNAL-ERROR-SKIPPED
The call analysis response was set to detect answering machine, and successfully connected the call. ININ-OUTBOUND-LINE-CONNECTED
The call analysis response detected a live voice and, based on preceding actions, will determine the action to take on a speech recognition. ININ-OUTBOUND-SPEECH
The contact’s time zone was not on the campaign’s callable time set or the callable times for that zone were not in the time range, preventing the system from dialing the scheduled callback number. CALLABLE-TIME-BLOCKED-INDICATOR
A callable times set prevented the system from dialing a contact’s number outside the callable times for that number’s time zone. ININ-OUTBOUND-NOT-CALLABLE-TIME

The system attempted to dial the number and received a SIP 404 response, indicating that the number does not exist.

ININ-OUTBOUND-NUMBER_COULD_NOT_BE_DIALED
The system could not dial the number because the time zone mapped to the number was not callable at the time that the system evaluated it for automatic time zone mapping. ININ-OUTBOUND-AUTOMATIC-TIMEZONE-BLOCKED
The system cancelled the recall because the campaign was recycled. ININ-OUTBOUND-CAMPAIGN-RECYCLE-CANCELLED-RECALL
The system cancelled the recall because the contact is no longer callable. This wrap-up code is used only when the reason why the contact is no longer callable is not specified.  ININ-OUTBOUND-RECALL-CANCELLED
The system cancelled the recall because the contact was deleted before the recall came due. ININ-OUTBOUND-CONTACT-NOT-FOUND