Series: Set up wrap-up codes

Add a wrap-up code to a queue


  • Routing > Wrap-up Code > Add, Edit, Search, View, Delete permissions

You can add a wrap-up code to a queue from the Admin > Contact Center  > Queues page. Click the Edit Queue button next to the queue to which you want to add wrap-up codes and do the following:

For information on creating new wrap-up codes, see Wrap-up code administration.

  1. Click the Wrap-up Codes tab.
  2. In the Add new wrap-up codes box, begin typing the name of the code and then select the appropriate match from the results.
  3. Click .
  4. Repeat steps 2–3 for each additional wrap-up code to add.
  5. To remove a wrap-up code from the list, click Delete.

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