Series: Set up wrap-up codes

Wrap-up codes are division aware and belong either to a specific division or to the All division. By default, all wrap-up codes that are not specifically tagged to a division, belong to the All division.

  1. Click Admin.
  2. Under Contact Center, click Wrap-Up Codes.
  3. Click Create Wrap-up Code. The Add Wrap-up Code dialog box opens.
  4. In the Name box, enter a unique wrap-up code name and enter the division to which it belongs. You can view the divisions to which you have the necessary permissions to access.
  5. Click Save.

Note: To reduce the time required to look up the wrap-up codes later, Genesys recommends that you do not create wrap-up codes that are similar to the ones existing. Try adding new words as you create new codes.

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