Series: Set up wrap-up codes
Add a wrap-up code
Wrap-up codes are division aware and belong either to a specific division or to the All division. By default, all wrap-up codes that are not specifically tagged to a division, belong to the All division.
- Click Admin.
- Under Contact Center, click Wrap-Up Codes.
- Click Create Wrap-up Code. The Add Wrap-up Code dialog box opens.
- In the Name box, enter a unique wrap-up code name and enter the division to which it belongs. You can view the divisions to which you have the necessary permissions to access.
- Click Save.