Add a Set Wrap-up Code action to a task


This action allows agents to select the desired wrap-up code in which to assign to the call. This action is only available in inbound and outbound call flows.

  1. From the Architect home page, click or hover over the Flows menu and select the desired flow type.
  2. Create a new flow or select an existing one. The flow’s configuration page opens.
  3. Select the task and click Click to open. The task editor opens.
  4. From the task editor Toolbox, expand the Flow category and drag a Set Wrapup Code action to the appropriate location in the task editor.
  5. In the Name box, type a distinctive name for the wrap-up code selection, or leave the default text: Set Wrapup Code. The label you enter here becomes the action’s name displayed in the call flow structure.
  6. Click the arrow at the end of the Wrapup Code drop-down list and select the default wrap-up code for this task action.
  7. Continue building the task per your call flow design.