View an interaction’s evaluations


Prerequisites

 The following permissions:

  • Analytics > Conversation Detail > View
  • Conversation > Communication > View
  • Quality > Evaluation > All

From an interaction’s detail page, click the Evaluation tab to see evaluations associated with the interaction. An interaction has a separate Evaluation tab for each evaluation associated with it. 

Evaluation tab

From an Evaluation tab, an evaluator can evaluate an interaction. You can also view the following information:

  • The evaluation’s form name.
  • The agent and evaluator.
  • The date evaluation and release date.
  • The evaluation’s status: Pending, In Progress, or Complete.
  • The evaluation form questions and, if the evaluation is in progress or complete, the selected answers.
  • The evaluation’s scores.
  • Whether the agent has reviewed the evaluation