View an interaction’s evaluations
The following permissions:
- Analytics > Conversation Detail > View
- Conversation > Communication > View
- Quality > Evaluation > All
From an interaction’s detail page, click the Evaluation tab to see evaluations associated with the interaction. An interaction has a separate Evaluation tab for each evaluation associated with it.
From an Evaluation tab, an evaluator can evaluate an interaction. You can also view the following information:
- The evaluation’s form name.
- The agent and evaluator.
- The date evaluation and release date.
- The evaluation’s status: Pending, In Progress, or Complete.
- The evaluation form questions and, if the evaluation is in progress or complete, the selected answers.
- The evaluation’s scores.
- Whether the agent has reviewed the evaluation.