View a completed evaluation
Quality Administrator or Quality Evaluator role
Follow these steps to view a completed evaluation:
Note: Agents view released evaluations on the My Evaluations view.
- Click Performance > Overview.
- Click the Quality Evaluator tab.
- Under Completed Interactions, click an interaction date.
- The evaluation displays. The view includes the weight for each question, overall score, critical score, and indicates whether the agent has reviewed the evaluation.
- To re-score the evaluation, click Re-score.