Use the Force TURN feature

Prerequisites

Telephony > Plugin > All permission
Any of the following Billing permissions:
- Billing > All Permissions
- Billing > Subscription > Add
- Billing > Subscription > View

The Force TURN feature is designed to reduce the number of IP addresses you have to allow on the open outbound ports needed for Genesys Cloud’s WebRTC client implementation.

Note: You still need to have the full supported port range (udp/16384-32768) open on your firewall. You limit access by adding the dedicated IP addresses for your region or satellite region to your firewall’s allowlist. In addition, you’ll need to add Genesys Cloud’s cloud media services /20 CIDR block of IP addresses to your existing firewall allowlist. For more information, see Cloud media services CIDR IP address range.

Amazon/AWS sets aside a pool of public IP addresses for each region that it supports. Genesys Cloud service instances in each of these regions are assigned IP address from those pools. For security and scalability reasons, Amazon/AWS can add or remove Genesys Cloud service instances at any given time. When addition or removal occurs, Amazon/AWS reassigns IP addresses to those service instances from the respective pools.

The Force TURN feature is designed to narrow down the field to a dedicated pool of IP addresses set aside for Genesys Cloud’s WebRTC implementation. This process means that all WebRTC phones only use that dedicated pool of IP addresses to make outbound calls.

Note: The Force TURN feature and the Geo-Lookup TURN feature work together to optimize the Genesys TURN services. For more information, see Do the Geo-Lookup TURN feature and the Force TURN feature work together?

Add the Force TURN feature to your Genesys Cloud subscription

Click Admin.
Under Account settings, click Genesys Add Ons.
On the Genesys Add Ons page, locate the Genesys Cloud Static WebRTC TURN tile, and click Activate.
In the Activate dialog box, click the I accept the Genesys Terms of Service check box.
Click Activate.

While Genesys Cloud sets up your service, a progress spinner appears. When the process completes, you can enable the Force TURN feature.

Enable the Force TURN feature

You can enable the Force TURN feature in the WebRTC base settings or a WebRTC phone setting. The Force TURN appears in the Media section of the WebRTC configuration. For more information, see Configure the Genesys Cloud WebRTC phone.

Note: After you enable the Force TURN feature, you will have to instruct your agents using WebRTC phones to log out and then log back in to Genesys Cloud before their WebRTC phone will recognize the Force TURN feature.

Add the IP addresses for your region or satellite region to your allowlist

After you enable the Force TURN feature, you must add the dedicated IP addresses for your region or satellite region to your firewall’s allowlist.

Americas

US East (N. Virginia) / us-east-1

23.22.245.197

3.221.192.157

3.225.252.195

3.225.56.63

3.225.69.209

3.227.44.91

3.228.114.246

3.228.129.87

3.228.99.198

18.204.68.60

184.72.213.130

34.194.127.180

34.195.23.16

34.237.17.92

35.153.214.243

50.19.234.212

52.204.182.157

54.145.69.119

54.156.140.125

54.157.110.161

54.157.113.189

54.157.208.42

54.159.219.26

54.205.172.77

54.83.51.135

72.44.32.33

US East (Ohio) / us-east-2

Not applicable

US West (Oregon) / us-west-2

18.236.31.89

34.212.56.45

35.161.175.86

35.167.147.84

35.167.76.107

52.34.102.171

52.38.166.31

52.89.6.34

54.189.228.5

34.209.224.4

35.155.16.65

44.225.76.74

44.229.154.34

44.232.242.208

44.233.163.149

44.234.212.66

44.235.150.254

44.235.34.47

44.235.47.125

52.27.159.154

52.34.77.4

52.41.222.24

52.41.226.162

54.184.17.250

54.185.34.82

54.185.73.3

Canada (Canada Central) / ca-central-1

15.222.232.31

15.222.56.155

15.223.10.196

52.60.102.211

52.60.158.181

52.60.222.193

52.60.47.203

99.79.120.196

99.79.172.29

15.222.110.151

15.222.176.171

15.223.55.219

15.223.96.52

15.223.98.205

3.96.110.106

3.96.182.45

3.96.235.225

3.96.5.197

3.96.75.150

3.96.82.251

3.96.83.218

3.96.95.76

3.96.98.22

35.182.76.44

35.183.237.26

52.60.95.225

Satellite region: South America (Sao Paulo) / sa-east-1

18.228.52.27

18.229.197.78

18.229.216.101

18.230.18.99

18.230.19.105

18.230.87.174

52.67.252.134

54.207.137.74

54.207.200.4

54.207.215.4

54.207.242.128

54.232.22.58

54.94.12.238

54.94.48.106

54.94.72.31

54.94.75.204

54.94.89.181

54.94.104.93

54.94.126.80

54.94.184.101

177.71.130.129

177.71.149.228

177.71.157.16

177.71.164.225

177.71.234.182

177.71.250.71

EMEA

EU (Frankfurt) / eu-central-1

18.184.26.116

18.195.91.57

3.121.246.129

3.123.126.103

3.123.136.77

3.123.148.22

3.123.173.71

3.123.180.116

35.158.84.35

18.156.63.114

18.157.204.93

18.158.146.226

18.158.230.187

18.158.234.11

18.158.75.216

18.159.125.1

18.159.189.125

18.159.191.17

18.159.236.53

18.159.245.222

18.159.255.208

18.159.65.69

3.125.60.88

35.156.66.125

54.93.123.155

54.93.139.159

EU (Ireland) / eu-west-1

18.203.242.145

3.248.126.112

3.248.142.230

52.16.87.67

52.19.13.129

52.19.130.113

52.212.227.20

52.212.43.54

52.214.93.140

176.34.208.3

34.252.201.165

52.210.57.124

54.155.134.50

54.155.167.10

54.155.177.112

54.155.182.157

54.155.9.169

54.195.67.6

54.216.20.248

54.220.127.255

54.220.219.138

54.73.137.0

54.73.28.112

54.74.135.18

54.75.172.43

99.80.243.125

EU (London) / eu-west-2

3.11.18.96

3.11.229.167

3.11.237.22

3.9.154.136

3.9.6.255

35.177.160.198

35.179.19.27

35.179.25.145

35.179.25.38

18.132.180.228

18.132.238.188

18.132.94.197

18.133.177.80

18.133.199.74

18.133.213.43

18.133.52.67

18.133.66.34

3.10.89.74

3.11.252.25

3.9.250.226

35.178.113.174

35.178.240.14

35.179.13.169

35.179.22.56

35.179.28.9

52.56.104.154

Asia Pacific

Asia Pacific (Seoul) / ap-northeast-2

13.124.225.94

13.209.232.190

13.209.46.136

15.164.72.204

15.165.2.100

52.79.159.251

54.180.169.19

54.180.174.225

54.180.4.103

13.210.186.126

13.236.233.40

13.239.165.63

13.239.70.89

13.239.88.107

3.105.112.125

3.105.93.248

3.105.99.137

3.106.96.98

3.24.28.194

52.63.115.45

52.63.217.207

52.63.44.6

52.65.67.202

54.206.226.150

54.253.151.181

54.253.20.147

Asia Pacific (Sydney) / ap-southeast-2

13.236.254.107

13.238.2.70

13.55.112.152

13.55.171.90

13.55.37.235

3.106.48.241

52.64.21.166

54.252.211.4

54.66.166.13

13.210.186.126

13.236.233.40

13.239.165.63

13.239.70.89

13.239.88.107

3.105.112.125

3.105.93.248

3.105.99.137

3.106.96.98

3.24.28.194

52.63.115.45

52.63.217.207

52.63.44.6

52.65.67.202

54.206.226.150

54.253.151.181

54.253.20.147

Asia Pacific (Tokyo) / ap-northeast-1

13.112.127.241

13.112.5.92

13.113.105.10

3.112.167.242

3.113.79.207

3.114.111.150

3.115.37.40

52.194.67.112

54.95.193.222

13.112.65.68

175.41.208.140

18.176.68.198

18.178.130.202

18.178.48.219

18.180.224.133

54.150.132.3

54.150.59.228

54.168.183.0

54.168.183.169

54.178.108.77

54.178.68.206

54.199.42.233

54.199.78.179

54.199.83.125

54.199.89.37

54.248.7.29

Asia Pacific South (Mumbai) / ap-south-1

3.6.69.49

3.6.159.65

3.7.183.236

13.126.40.166

13.126.53.195

13.127.156.230

13.234.71.201

13.235.129.144

13.235.164.191

13.235.196.254

13.235.203.233

13.235.225.12

13.235.225.29

15.207.74.84

15.207.92.115

15.207.130.26

15.207.133.240

15.207.147.107

15.207.174.241

15.207.179.158

15.207.184.94

15.207.195.239

15.207.207.75

15.207.216.226

35.154.0.15

52.66.192.70

Africa

Satellite region: Africa (Cape Town) / af-south-1

13.244.148.117

13.244.160.14

13.244.185.209

13.244.188.111

13.244.189.36

13.244.236.219

13.244.84.122

13.245.119.153

13.245.133.57

13.245.148.15

13.245.152.57

13.245.169.152

13.245.175.13

13.245.175.197

13.245.176.83

13.245.184.197

13.245.186.53

13.245.188.103

13.245.190.5

13.245.22.192

13.245.24.211

13.245.26.247

13.245.39.0

13.245.85.245

13.245.88.49

13.245.97.207

Revision history

Date	Revision
March 23, 2022	Added US East 2 (Ohio) region for consistency even though it is not applicable.
September 1, 2021	Added IP addresses for new satellite region: Africa (Cape Town) / af-south-1.
March 31, 2021	Asia Pacific South (Mumbai) / ap-south-1 promoted to a core region.
February 10, 2021	Added IP addresses for new satellite regions: South America (Sao Paulo) / sa-east-1 Asia Pacific South (Mumbai) / ap-south-1
October 21, 2020	Removed the effective date notification. The 17 new IP addresses are now active. There are now 26 IP addresses per region dedicated to the Force TURN feature
September 16, 2020	Decreased the monthly recurring charge to $0.00 USD Removed the Pricing section from the article.
September 9, 2020	Added 17 new IP addresses to the existing pool of IP addresses per region dedicated to the Force TURN feature. The new IP addresses are not yet active and are marked with an effective date of October 21. They will be active on October 21, 2020.
July 1, 2020	Added article describing Force TURN feature and that it carries a monthly recurring charge of $0.79 USD per WebRTC phone per month.