Use the Force TURN feature
- Telephony > Plugin > All permission
- Any of the following Billing permissions:
- Billing > All Permissions
- Billing > Subscription > Add
- Billing > Subscription > View
The Force TURN feature is designed to reduce the number of open outbound ports on your firewall needed for Genesys Cloud’s WebRTC client implementation.
Amazon/AWS sets aside a pool of public IP addresses for each region that it supports. Genesys Cloud service instances in each of these regions are assigned IP address from those pools. For security and scalability reasons, Amazon/AWS can add or remove Genesys Cloud service instances at any given time. When addition or removal occurs, Amazon/AWS reassigns IP addresses to those service instances from the respective pools.
The Force TURN feature is designed to narrow down the field to a dedicated pool of IP addresses set aside for Genesys Cloud’s WebRTC implementation. This process means that all WebRTC phones only use that dedicated pool of IP addresses to make outbound calls.
Add the Force TURN feature to your Genesys Cloud subscription
- Click Admin.
- Under Account settings, click Genesys Add Ons.
- On the Genesys Add Ons page, locate the Genesys Cloud Static WebRTC TURN tile, and click Activate.
- In the Activate dialog box, click the I accept the Genesys Terms of Service check box.
- Click Activate.
While Genesys Cloud sets up your service and updates your billing, a progress spinner appears. When the process completes, you can enable the Force TURN feature.
Enable the Force TURN feature
You can enable the Force TURN feature in the WebRTC base settings or a WebRTC phone setting. The Force TURN appears in the Media section of the WebRTC configuration. For more information, see Configure the Genesys Cloud WebRTC phone.
Add the IP addresses for your region to your allowlist
After you enable the Force TURN feature, you must add the dedicated IP addresses for your region to your firewall’s allowlist.
Americas
23.22.245.197
3.221.192.157
3.225.252.195
3.225.56.63
3.225.69.209
3.227.44.91
3.228.114.246
3.228.129.87
3.228.99.198
18.204.68.60
184.72.213.130
34.194.127.180
34.195.23.16
34.237.17.92
35.153.214.243
50.19.234.212
52.204.182.157
54.145.69.119
54.156.140.125
54.157.110.161
54.157.113.189
54.157.208.42
54.159.219.26
54.205.172.77
54.83.51.135
72.44.32.33
18.236.31.89
34.212.56.45
35.161.175.86
35.167.147.84
35.167.76.107
52.34.102.171
52.38.166.31
52.89.6.34
54.189.228.5
34.209.224.4
35.155.16.65
44.225.76.74
44.229.154.34
44.232.242.208
44.233.163.149
44.234.212.66
44.235.150.254
44.235.34.47
44.235.47.125
52.27.159.154
52.34.77.4
52.41.222.24
52.41.226.162
54.184.17.250
54.185.34.82
54.185.73.3
15.222.232.31
15.222.56.155
15.223.10.196
52.60.102.211
52.60.158.181
52.60.222.193
52.60.47.203
99.79.120.196
99.79.172.29
15.222.110.151
15.222.176.171
15.223.55.219
15.223.96.52
15.223.98.205
3.96.110.106
3.96.182.45
3.96.235.225
3.96.5.197
3.96.75.150
3.96.82.251
3.96.83.218
3.96.95.76
3.96.98.22
35.182.76.44
35.183.237.26
52.60.95.225
EMEA
18.184.26.116
18.195.91.57
3.121.246.129
3.123.126.103
3.123.136.77
3.123.148.22
3.123.173.71
3.123.180.116
35.158.84.35
18.156.63.114
18.157.204.93
18.158.146.226
18.158.230.187
18.158.234.11
18.158.75.216
18.159.125.1
18.159.189.125
18.159.191.17
18.159.236.53
18.159.245.222
18.159.255.208
18.159.65.69
3.125.60.88
35.156.66.125
54.93.123.155
54.93.139.159
18.203.242.145
3.248.126.112
3.248.142.230
52.16.87.67
52.19.13.129
52.19.130.113
52.212.227.20
52.212.43.54
52.214.93.140
176.34.208.3
34.252.201.165
52.210.57.124
54.155.134.50
54.155.167.10
54.155.177.112
54.155.182.157
54.155.9.169
54.195.67.6
54.216.20.248
54.220.127.255
54.220.219.138
54.73.137.0
54.73.28.112
54.74.135.18
54.75.172.43
99.80.243.125
3.11.18.96
3.11.229.167
3.11.237.22
3.9.154.136
3.9.6.255
35.177.160.198
35.179.19.27
35.179.25.145
35.179.25.38
18.132.180.228
18.132.238.188
18.132.94.197
18.133.177.80
18.133.199.74
18.133.213.43
18.133.52.67
18.133.66.34
3.10.89.74
3.11.252.25
3.9.250.226
35.178.113.174
35.178.240.14
35.179.13.169
35.179.22.56
35.179.28.9
52.56.104.154
Asia Pacific
13.124.225.94
13.209.232.190
13.209.46.136
15.164.72.204
15.165.2.100
52.79.159.251
54.180.169.19
54.180.174.225
54.180.4.103
13.210.186.126
13.236.233.40
13.239.165.63
13.239.70.89
13.239.88.107
3.105.112.125
3.105.93.248
3.105.99.137
3.106.96.98
3.24.28.194
52.63.115.45
52.63.217.207
52.63.44.6
52.65.67.202
54.206.226.150
54.253.151.181
54.253.20.147
13.236.254.107
13.238.2.70
13.55.112.152
13.55.171.90
13.55.37.235
3.106.48.241
52.64.21.166
54.252.211.4
54.66.166.13
13.210.186.126
13.236.233.40
13.239.165.63
13.239.70.89
13.239.88.107
3.105.112.125
3.105.93.248
3.105.99.137
3.106.96.98
3.24.28.194
52.63.115.45
52.63.217.207
52.63.44.6
52.65.67.202
54.206.226.150
54.253.151.181
54.253.20.147
13.112.127.241
13.112.5.92
13.113.105.10
3.112.167.242
3.113.79.207
3.114.111.150
3.115.37.40
52.194.67.112
54.95.193.222
13.112.65.68
175.41.208.140
18.176.68.198
18.178.130.202
18.178.48.219
18.180.224.133
54.150.132.3
54.150.59.228
54.168.183.0
54.168.183.169
54.178.108.77
54.178.68.206
54.199.42.233
54.199.78.179
54.199.83.125
54.199.89.37
54.248.7.29
Date | Revision |
---|---|
October 21, 2020 |
Removed the effective date notification. The 17 new IP addresses are now active. There are now 26 IP addresses per region dedicated to the Force TURN feature |
September 16, 2020 |
Decreased the monthly recurring charge to $0.00 USD Removed the Pricing section from the article. |
September 9, 2020 | Added 17 new IP addresses to the existing pool of IP addresses per region dedicated to the Force TURN feature. The new IP addresses are not yet active and are marked with an effective date of October 21. They will be active on October 21, 2020. |
July 1, 2020 | Added article describing Force TURN feature and that it carries a monthly recurring charge of $0.79 USD per WebRTC phone per month. |